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Send email when sub-task commented

Vlad Fed December 17, 2019

Hi community!

I configured the rule to send emails when an agent comments on a subtask.
By logs, all conditions are successful, the email is not sent to the customer/

image.pngWhy can this happen?

1 answer

0 votes
Jack Brickey
Community Champion
December 17, 2019

What are the details of the send email action? Have you checked the email logs?

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