Community resources
Community resources
Community resources
Jira Service Management
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Hello. I'm setting up a new service desk on my company. We have some other help desk software but I'm trying to "sell" the management to use JIRA Service Desk. The main use we need for the service...
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After upgrading JIRA the Status Changed from "In Process" to "expires in 90 days" We would like to leave the status as "In Process" ...
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Hi, I am following this KB : https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html To create a new URL for Customer Portal i...
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Hi, I'm using the atlasssion-python-api library to interact with the Service Desk API. While I manage to collect queues, poll issues within queues: - get_my_customer_requests() doesn...
- Question
- jira-service-desk
- rest-api
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I have checked the logs using the tools in Jira but there are no suggestions as to why this is happening. The customer account has to log out and login again to get Jira working again. If I ...
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Hey there! I am using the add-on "Automation for Jira" on Cloud. In my service desk, there are two custom number fields, in which our agents note their travel and "labour time" for this issu...
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How to auto-assign tickets in jira and how to bypass add participants in a ticket.
- Question
- jira
- jira-service-desk
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Hello, I have some web pages giving some informations related to our product. I would like to allow the users to access them from JIRA service desk portal. How can I proceed? Thank you. Best ...
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As an analysis department, we need this feature. For example, we make some reviews about our analysis documents on confluence. During review sessions, we want to edit them and also simultaneously we ...
- Question
- cloud
- jira-service-desk
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Hi guys, i have a few request type been developed in my development jira service desk and i want to promote it to my production jira. my question are: 1. Is there any simple way to promote it withou...
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Can Jira Service Desk cater to the following? 1. Multi level approvals (E.g. Request > Approval of Immediate Head > Operations and etc) 2. Multi-team collaboration in a incident ticket? 3. I...
- Question
- jira-cloud
- jira-service-desk
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I have a lot of customers added to my project but when I go to Project Settings->People, I can only see a handful. Why is that?
- Question
- jira-service-desk
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Hello All, I have a request form that I am using with a user picker that does a lookup on our AD and displays the manager's name when a requestor types their name in, that works great. What I would ...
- Question
- jira-service-desk
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Now that Opsgenie Actions are GA, we have some more exciting news to share with you! You can integrate Opsgenie and AWS EC2 Rescue using Actions to troubleshoot your Amazon EC2 instances a...
- Article
- opsgenie
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Hello all, I need to set up a queue that will show only an issue type (e.g. Project) and its related sub-task that have been made. What I have tried hasn't worked, I cannot restrict the sub-task tha...
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This is the use-case: a user emails a member of the support staff directly. Support staff forwards the email to the Jira email address. We want to ticket to name the user (requestor), not...
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In an automation I am trying to add a custom payload in the THEN, but that option is missing. The first picture is what I see in my Service Desk This image with the "Send customer...
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We are using Okta to authenticate to Service Desk and assigning the user the app in Okta is setting up the User in Service Desk, but not completely. If the user goes to the Service Desk web portal th...
- Question
- jira-service-desk
- okta
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We've recently launched Jira Service Desk to ~200 employees and upon those employees using the Zendesk Jira App the Customer Request Type is not connected in the same way as is through the Jira Servi...
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Hi, I have being using a JQL query for a long time, and suddenly stop working. I was in a middle of an internal migration (migrating servers in my organization), so I didn't use the query/scri...
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JQL Query for filtering any requests based on: 1. created on a weekday after 6:30 AM before Weekend 6:30 PM. ( Monday 6:30 AM to Friday 18:30 PM) . The goal will be set 30 Min First Response time 2...
- Question
- jira-service-desk
- jira
- jira-cloud
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Hello everybody, i need the data sources for the information in jira database. The Article usage report shows how many times customers viewed knowledge base articles and how many said that an articl...
- Question
- jira-service-desk
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Hi There!! Our customers usually to open issues by mail, with summary and a description and attaching screenshots if necessary. However, sometimes they add our support mail on their internal messag...
- Question
- jira-service-desk
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Hi, We are migrating from Teamsupport to JIRA service desk and would like to know if anyone has a mapping sheet to map columns from teamsupport into JIRA SD. Also, would be interested to kn...
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I have an issue with KB articles not populating in customer portal. However, when i access the portal using project specific URL it works fine. Project specific customer portal URL: https://<base...
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