Community resources
Community resources
Community resources
Jira Service Management
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Hi I need to add clients from several organizations that have Microsoft Active Directory each. Is it possible to add them from AD and not have to do it one by one with your email address or by invi...
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We have created some reports within our Jira Service Desk and were hoping we could schedule weekly emails to be sent containing the report? Is this possible?
- Question
- jira-service-desk
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Is there a way to add your own custom scripts to the list of items on the "Workflow Post Functions" screen when you are using ScriptRunner? We're in cloud, and have a script which we want to use to s...
- Question
- jira-service-desk
- scriptrunner
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Just had 2 users complain they cannot update tickets, only make comments. They are members of the same groups as others that can update tickets. Any ideas on where I can look? I'm a...
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My organization is setting up a service desk project whereby emails sent to a distribution list are forwarded to the default service desk email account to create tickets. The question has come up whe...
- Question
- cloud
- encryption
- jira-service-desk
- security
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Hello Atlassian Team, I would like to know why empty projects show on the portal page. Can you add the ability to hide projects that do not have any request types available. Currently this is what o...
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I am trying to set up a query for when a ticket is moved to a specific queue to pop up in Slack. I couldn't find anywhere to add the queue in the JQL so this is what I have created and yet it's...
- Question
- jira-service-desk
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Is there any command that counts how many issues I have per client, or a report to JSD Cloud?
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I am looking for suggestions on how to better handle escalations from service desk (help desk) to another jira project (application development). How we currently handle Help desk takes the...
- Question
- jira-service-desk
- escalation
- jira
- jira-server
- server
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When an agent changes the issue type, the request type changes to "No match". We know this can only be automated when an issue is created but not when it is edited. How is it possible that this impr...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hi guys, Yesterday i was customizing a request's fields in next gen service desk, I add description, intructions, and more custom stuff. After setting up eveyrthing works fine. Today i woke...
- Question
- jira-service-desk
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Hello, I need to create a report about for a customer where only incidents with attachments are shown. Does anyone know how this can be done? Thank you in advance. Ivo
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Hi, At the moment, my company is using an excel spreadsheet running macros to generate and manage CTR's. These CTR's are sent to clients for work proposals. Does Atlassian offer a clean, user-frien...
- Question
- client
- cost
- jira-service-desk
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Hey guys, I've had a project on Jira Service Desk and it's connected with Confluence space. When I create knowledge base in Confluence, all the articles are organised in very structured manne...
- Question
- jira-service-desk
- knowledge-base
- sort
- structure
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On the System Dashboard, when clicking on "Log Work" within the Timesheet window, the window goes blank, and users are not able to log anything -- there is nothing on the screen / on the window
393 views 2 0 Deleted user August 15, 2019- Question
- jira-service-desk
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I added a step in the workflow to have customer verifies that the issue has been resolved. How do I configure this step to let the customer see the step to move it to either resolved or fail?
- Question
- jira-service-desk
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Hi I need to add clients from several organizations that have Microsoft Active Directory each. Is it possible to add them from AD and not have to do it one by one with your email address or...
- Question
- active-directory
- client
- jira-service-desk
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Hi, I'm wondering if anyone has created a way to check out books in the asset management piece of Jira? My concept is to put QR codes in the books and then have the users - who are already in t...
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I understand that you can add a default set of approvers, but can you make it where users cannot just add anyone as an approver? My goal is to prevent a user from putting themselves or an ...
- Question
- jira-service-desk
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We have a service desk that is on the portal for clients. However their is a second that we do not want to be on the Portal. The only way I know of doing this is to customers to that project. If crea...
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I want to search for issues with missed SLAs that are 1 week, 2week, 3 weeks in that state. The problem I run into is that the "Time to resolution" = breached() can't have a time deliminator or use a...
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Hi there, we have secondary assignees on one of our boards, but they are not receiving any notifications that they have been assigned. The last I heard was because there was a server issue, but has t...
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I have two different types of requests that (for now) have to come in via email. I also need to be able to track these requests by their Issue Type. Is there a way to automate changing I...
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I have Jira Service desk customers loaded adn can select their name as Reporters but they don't get the updates to the tickets. Their email shows up as "private email" when I look at the Custom...
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New organizations were created in a service desk project, then the users in each organization were added to receive the invitation and these invitations are not arriving. Users were added yesterda...
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