Do not allow customers to raise a request

[Hannes]

Hi,

we want to prohibit certain users the ability to raise requests in certain projects (they get confused about too much options). But in general we need public Service Desk projects. How can I achieve this?

[Mike Bowen · Accepted solution]

Hi @Hannes 

Simple - educate your customers on how to use the Public facing Service Desk. Run through a live demo or provide a video or instruction. That way you eliminate the number of problem customers. Failing that, remove them from the customer portal. 

Advise them to use one of the people who are confident on raising requests. 

-Mike

[Nic Brough -Adaptavist-]

We often find long complex lists of portals and request types - don't do this to your people.  If you genuinely need to after you've had a  think about why your people are picking the wrong things, then look into re-wording them to make them clearer.