Please tell me the mail notification cycle (time) when changing the status or entering a comment.
See attached file.
→Status change and comment input are notified together
I expected to be emailed by action.
But The following email was received
・Email status changes and comments together.
・Email status changes and comments separately.
So I thought there was an action monitoring cycle.
Hi @z027827
If multiple actions take place of a request in a short period of time Jira groups the email notifications together. So in your example this is correct. The ticket status changed and the agent commented within a few seconds or minutes of each other.
The idea behind this is so you are not bombarded with email notifications every time something changes on a ticket request.
-Mike
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.