Community resources
Community resources
Community resources
Jira Service Management
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I am trying to set up automation within Jira Service Desk by having a feed of information from my HR Department which is created and dumped into a CSV, is it possible to create requests/tickets from ...
- Question
- jira-service-desk
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We are trying to set up a second SD to only accept emails form customers and not use the portal. Now we know one of our customers utilizes a SD also, is there a way to receive emails from another SD....
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Already tried the Better PDF exporter plugin but it has a limitation on dashboards. Thanks.
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Hi, I have set up automation rules in Jira service desk. For example one is if the customer has not responded to a helpdesk in 5 days an email goes out to the customer to take a n...
- Question
- jira-service-desk
- jira-service-desk-cloud
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We have Jira Service Desk and would like to set a Request flow for our customers their they have a step were their manager to approve tickets before we start work on them. For example request ...
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Hi! In our service desk we have several different teams (agents) that handle several different customers. When an issue is reported by "Customer 1" only agents in "Team 1" should be noticed. ...
- Question
- automation
- cloud
- jira-service-desk
- notification
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Our logo displays as expected when we view the customer portal using Edge. However, it displays as above when we view the customer portal using IE11. How can we fix this so that it displays as expect...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Jira v7.11.0 Service Desk v3.14.0 I am attempting to use the example from the following tutorial but the issue values are not getting populated. I have no idea what I am doing wrong. ...
- Question
- atlassian-support
- jira-service-desk
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It was recently brought to my attention that occasionally comments that are added as internal comments are being sent out as email notifications to some of our users. Given that internal comments are...
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...etFieldById("FTR/NPR Justification") log.debug("Amount to be paid to Other value" + amountToBePaidToOther.getValue()) if (amountToBePaidToOther.getValue() == null) { ftr.setHidden(true); } e...
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I have an automation rule that transitions the issue when a comment is added but it is not working. I have the following: When: Comment Added If: Issue matches status=waiting for support and ...
- Question
- jira-service-desk
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To be more thorough in making sure users are prepared for being on-call, users can test out their contact methods. Here are a few things to consider when testing out the on-call user’s devices and em...
- Article
- opsgenie
- opsgenie-tips
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I created a shared dashboard for our team and I have at least one user who wants to minimize some gadgets. The gadgets used are all Filter Results. She clicks on the three dots at the to...
- Question
- jira-service-desk
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Can customers in my service desk project be granted access to run SLA reports on tickets created my them or other users of their organization?
- Question
- cloud
- jira-service-desk
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Is there a way to have a date field such that it does not let you enter weekend dates or dates < 48hrs of submitted date. For both the conditions it should give error. Is it possible in Ji...
- Question
- jira-service-desk
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Hi All Is there a way i can automatically add the commenters name to the end of a public Jira comment instead of having to add it manually.
- Question
- cloud
- jira-service-desk
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Can all JSD Cloud agents see complete customer information, or at the very least basic information (Tel, Cellphone, address) created by a smaller Atlas CRM team or do all JSD cloud agents need licens...
- Question
- atlas-crm
- jira-service-desk
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I am setting up our first Service Desk Project. I have it set so that anyone can report/create an issue in the portal. However, at the bottom of the portal form, it is asking for an email for the co...
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Hello, We are vetting different Service Desk options for our company with businesses in 18 countries. I'm biased to Jira but I want to understand if and how it would be set up so that all BUs (Busin...
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Hi there, We are having issues with the email configuration. Mails in this inbox are not being loaded into the queue. Our mailbox is a shared mailbox in Office 365, configuration has passed...
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When i move a an issue in ServiceDesk to the same project in order to use the correct request type it doesn't seem to reapply the workflow according to the request type. For example if a user create...
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При создании связанной задачи между проектами jira service desk и jira software появляется ошибка: задача источник - в jira service desk задача которая создается (связанная) - в jira software Ошиб...
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Hi! I have a bit of a weird issue. We are getting automated emails from our HCM system to our service desk regarding new hires / change of position / terminated hires. Ideally I would've li...
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Hi, I want use opsgenie to ack problems on Zabbix (via Marid). When i ack on opsgenie, on the /var/log/opsgenie/marid/script.log i have message: ERROR: [Acknowledge]: Could not execute at Zabbix; r...
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Customers create new issues on service desk which during triage are assigned to a Jira Project backlog, we keep the SD ticket open but this is unassigned until added to a sprint. Rather than keep th...
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