Jira Service Management

Hello, On the Service Desk Detail page where there is a field called Type:, if you click the drop down, you get Incident and Service Request.  Does anyone know if we can add more items to the d...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to use both features of customer service desk and project manager in same project. 

• Question
• evaluator-resources
• jira-service-desk

Hi, I have a problem loading JSD queues in external network. Checked HAR file and observed attached error. Same setup works fine in internal network.  Referred below link: https://confluence...

• Question
• jira-service-desk
• jira-service-desk-server
• server

ugraded jira to 8.3.2 but servicedesk cannot be upgraded. Tried fresh install and data restore from xml backup no way. Tried reinstall via "System->Applications"  but at the end of the in...

• Question
• jira-service-desk

My goal is to have a comment added to a request if the Time in Status is lets say 2 days.  My question is do I need to configure SLAs for this automation rule to work or will it work without co...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When I use the search function to search for resolved tickets, one request type doesn't work. For example, I can search for resolved AND contract request and they all show up, but when I sear...

• Question
• jira-service-desk

Join us for a quarterly webinar where we discuss each new feature enhancement, integration, and change introduced to Opsgenie. We’ll briefly cover and demo the benefits of each change as well as answ...

• Article
• opsgenie

Hi, Is it possible to extract all tickets in one file (csv, sxls, ...) with all historic: I mean different changes of status of all tickets.   Thnaks for your help!   Regards  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

What does the JSD automation rule condition exactly tests? Why do I ask? Because I have a customer user, for whom this condition "user is not an agent" says "false". And I can't find the problem: Th...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

We need to have some kind of voting(approval) functionality, with 4 buttons such as "Approve", "Reject", "Not relevant" and "Needs improvement". There can't be any transition until everyone from vote...

• Question
• jira-service-desk
• jira-service-desk-server
• server

So I'm testing a looped transition that I can automate and send a custom email via Scriptrunner to remind approvers about a pending approval. I'm trying to configure a button using the same url struc...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Hi    I have couple of working projects. When I send email to specific email address, jira creates a ticket no problem. My issue is that when a customer sends email to it-escalations...

• Question
• cloud
• jira-service-desk

Hi, where i can add or edit customer portal , when user raise request after that what fields will appear and what will be hidden. Where can i customize such settings.

• Question
• jira-service-desk

  Hello  In my service desk  , I have  a field  to put the last date to resolve the problem   how to block on the calendar the day preceding today day .   ...

• Question
• jira-service-desk

I have a question about hard-phone line connection to Jira. We have a situation that there is a team which are using Yealink phones for in-coming calls. We would like to export / move / connect thes...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a filter which was working fine 2 weeks ago. Today I tried running the filter and export it to CSV. All is looking well in Jira, but when opening the exported CSV file (or getting data from it...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to create a Service Desk SLA that should stop counting once a Custom Field is updated - is that possible?

• Question
• jira-service-desk

if user/agent complains that in reports there are much records and they cant see it properly, what would be the solution to this , how we would make that reports in easily accessible format

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• report

Hello, I am looking for a way to only have a particular group or "organization" in my JSD have access to particular KB articles.  UNLIKE how the Atlassian SD allows you to filter items by wheth...

• Question
• jira-service-desk

Hello,   I'm having trouble removing Projects from a Service Desk.   I've deleted one Project and still see it appearing in my Service Desk Portal despite not being accessible in Jira a...

• Question
• cloud
• jira
• jira-service-desk

For those of you working with strict data privacy requirements, Edge Encryption might be a great solution when it comes to alerting and incident management.    Edge Encryption for Opsge...

• Article
• opsgenie

Hello Everyone, We are in the verge of implementing Jira - Service Desk for our Infrastructure and Application team. Whats the server hardware requirements ? and best practice   

• Question
• jira-service-desk

Does Service desk have a license management module for other applications. ie...

• Question
• jira-service-desk

I have a short list of stories (A, B, C).  Most (but not all) stories have sub-tasks (A1, A2, A3, C1, C2, C3).  I have Bugs which are related to the stories or sub-tasks.  I would like...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When i am trying to create issue getting below error.   Summary: You must specify a summary of the issue.

• Question
• jira-service-desk
• jira-service-desk-server
• server