Community resources
Community resources
Jira Service Management
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Hello In my project, security level change in issues,when assign to A, SL changed to SL1 and issue assign to B, SL changed to SL2. I want a query that determines issues was in SL1(in SL2 now....
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Hello I had user picker(single user) field in Jira in version 7.12.3, but in version 8.2.3 this field dont exist, I'm right? Multi user picker is not usefull for me.I have user picker(single user) ...
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I am not receiving e-mails that are using my custom e-mail when people send me e-mails using GPG Tools. I have my private pgp key to decrypt on my Gmail account, but they don't seem to be handled at ...
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Sent user password reset and they waited two days before clicking the link.
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I am going through my customer list and determining which customers have access to what. I give all of my customers a project role of "Servicedesk customer" to their individual projects. I want to kn...
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Hello Community, I was asked to update the Approvers requirement from "ALL" approvals to just 1 approval. I made the necessary change in the status properties (this is an older service ...
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When I say clients, think "external stakeholders".
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A tela de configuração de notificação de clientes, do Service Desk, não carrega. Já tentei este artigo, mas não dá certo. https://confluence.atlassian.com/jirakb/loading-automation-and-or-customer-...
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I want to setup a rule in Jira service desk which reopens the closed ticket when a customer response on it via Email. Where can I find this setting in Jira?
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I'm not sure what else to call it other than "insider" view. I have some clients that need a little more than the portal view. I'd like to them to see something like what I see in ...
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Hi, We are using Jira service Desk project. We want the Jira email notification to be sent to the Service Desk team (let's say there are 4-10 service desk team) working on a Project,when an Issue is...
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Problem Service Desk Team members cannot access the Service Desk features. Setup New Install of Jira with Service Desk Project Active Directory integration, with users and groups importing suc...
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I already have a functioning application link between Jira (Cloud) and Confluence (Server), but when I try to link a knowledge base for Jira Service Desk, I can only see System (i.e. Cloud) Confluenc...
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Moving from Jira Cloud to Jira Server 8.4.2 and Service Desk 4.2.2 on local host machine. I have created a staging Jira server with service desk, software and core applications to support my current...
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Hello Jira Community, We are testing a solution based on Jira Core + Service Desk. The problem is that we do not receive push notifications about the tasks created by our users in the Jira Server ap...
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Hi, Is there any way I can move my resolved tickets to close after 5 days. Do I need to use any plugins/addons for the same. Is this a free inbuilt service or paid add-ons/ extra set of featu...
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- jira-service-desk
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I have my company website on Wordpress and we want Jira service desk to integrate so that the Service request can be directly raised or incident can be reported.
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When loading Jira we have extreamly slow loading times of 20 sec and more. We narrowed down the problem to the huge batch.js file that need to be cached when loading for the first time. In may case t...
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Hi, I have few customers and I need to share the Knowledge Base articles with them. I created group for each customer and restricted the articles (I followed: https://confluence.atlassian.com/j...
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We have JIRA Software Server and Confluence Server self-hosted (25 users), with maintenance until October 2020. The Extended Cloud Trial allows us to setup a trial instance for up to 25 users f...
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Just starting out with Jira Service Desk. Problem: 1. Don't want to change configuration so that any email address that has not been created by Service Desk creates a new user account {spaming reas...
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I have a Confluence space setup as the knowledge base (KB) for my jira service desk project. When the customers begins entering info into the summary field it automatically searches the KB. This wor...
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I have a Confluence space setup as the knowledge base (KB) for my jira service desk project. When the customers begins entering info into the summary field it automatically searches the KB. This wor...
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Quisiera colocar por defecto de aprobador en un punto del flujo al solicitante del ticket. Como hago par tomar ese valor de campo de usuario
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Currently we work with a lot of PII data and cannot have this information sent via email. If a public comment is added with an attachment, is there a way to remove the attachment and not send v...
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Atlassian Community Events
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| September 4, 2025 1:00 PM PDT |