Integrate Jira service desk into my website with the help of REST API

[Depani_Reddy]

1. I want to integrate Jira service desk into my website using REST APIs.
2. Can I be able to create a customer portal where the customer can see the requests raised by him/her? and can Add or delete requests.

[Pedro Felgueiras]

Hi @Depani_Reddy 

Of course, you can. 

You can check the REST API endpoint to:

• Create Issues
• List Issues 
• Add Comments

All the documentation for this and examples could be checked here https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/

Good luck with you integration

[Depani_Reddy]

@Pedro Felgueiras thanks for the reply, the link which you mentioned is about creating issues in the JIRA project but not in the service desk. Can you please share how a logged-in customer of my site can create requests in the service desk.

[Pedro Felgueiras]

You can create the issues the same way, only have to chose the project that have service desk enabled. 

[SS19]

Thanks Pedro,
but unfortunately this doesn't help because of the CORS. I can't hit these APIs from my website's javascript. I searched through a lot of stuff in the last couple of days, read a lot of docs but still stuck.
I saw here - https://jira.atlassian.com/browse/JRACLOUD-30371?error=login_required&error_description=Login+required&state=94953024-895f-446f-bc33-1d952d961fcb that a lot of people complained about jira supporting APIs but now CORS which makes them useless in case I want to integrated them with my website.
Although it is supported in OAuth 2 but not in Basic and OAuth 1 authentication but this is not helpful either, as the customers need not have access to the service desk, but they should be able able to create a ticket directly. With OAuth 2, the first step is that customer should be a user in my jira.
Right now I'm doing this via email integration. A customer sends an email asking for help and a ticket is created automatically at my jira service desk for the same.
Will really appreciate some suggestion here.