Community resources
Community resources
Community resources
Jira Service Management
-
I am a Org and Site Admin as well as a JIRA-administrator. I have multiple projects within my JIRA service desk. I want to add myself as a customer to my test project that I created. The reason is be...
-
I created a project and want to make sure that the customers assigned to my project only get to see my project and none of the other projects on the JIRA service desk. How do I do this? Thank you.
-
A couple of clients are not able to reply by email to the emails they get when I update their tickets. e.g., I reply on a ticket back to them. They get an email from jira@<name>.atlassian.net...
-
We have a critical issue for the email replies. The sender of the outgoing emails is X When a customer replies to that address, the reply is rejected by the Service Desk Auto reply filter. m...
-
Hi, I have 2 projects both with issue security setup. lets call as Project A and project B. First scenario, user is part of customer ONLY for project A-> able to raise and view tickets in portal...
-
Hi everybody, I need help you, I'm trying to program a post function in one of workflow transaction (post-function) Only want modify some fields in the issue but I don't know why do...
-
For JSD Automation rules the View log functionality is very valuable for problems I can reproduce at will. The problem is invariably when someone comes to me with a problem, by the time they've notic...
-
Dear all, We have an AD group which is based on 20 users with right access for Service Desk, but actually when I go to the Application tab and check the licence information it is mentionned that I h...
-
Do you plan to have a rule that can create sub tickets and link then you create a request in the portal Best regard Thomas kindhag
-
I have a couple of clients that cannot view all their company tickets, i even have him as a participant on all tickets, but he can only view his tickets. This is in the client portal. Any...
-
Is there a way to audit changes to the "People" section of Service Desk cloud? Individuals keep appearing in that People section, and we've moved to Role-based access. I need to kno...
-
Hi, community! We have Jira 8.0.0, Service Desk 4.0.0(CentOS, Postgres) We have 4 projects Service Desk and 4 email channels. There is a situation, when Jira stops picking up emails from mailboxes...
-
When I go to user management and click on users and scroll through to look for agents, I notice that next to some of their names it says "Org & Site-Admin". I am already a site-admin, but how do ...
-
I am a JIRA-administrator and a site-administrator. I created a test project. I want to add myself as a customer using a different email account so that I can understand and see what one of my c...
-
I am trying to connect our team's Office 365 shared mailbox account to JIRA Service Desk, but am coming up with an issue. I can connect successfully, and provide not only the e-mail address, but also...
-
So if I have 20 customers but 5 users and I have a subscription service for 25 licenses does that mean my number of licenses has changed to 20 of 25 licenses available or 5 licenses of 25 l...
-
Hello All! I'm hoping to get some input, suggestions and general best practices on what's working for you and your teams when it comes to SLAs. I know there are a lot of things that can be done with...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
-
I get quite a few tickets in from specific users. These users at one point or another have told me what equipment they have etc, and I would like to have the ability to store some notes to a specific...
-
I have two components and I want the user to select the component and based on the component selected the issue should be assigned to various component leads. There is an explanation for my sit...
-
Please explain the differences between groups, organizations, teams, users, and customers? Thank you
Please explain the differences between all of these terms. Be very details and specific. I want to know what each one has the right to do when accessing JIRA service desk. Thank you.
-
I have multiple jira service desk projects in production using one issue type with multiple projects it is working earlier now it is saying error
-
We've been attempting to run a metric on how many tickets are closed/resolved by each of our service desk agents. Our current query for this is: project = "SER" AND (resolution = done or resolution ...
-
Hi, I'm trying to improve the quality of our internal reporting. One of our key metrics is opened support tickets vs closed, which I report to people on a weekly and monthly basis. I've...
-
ok, I'm new to JIRA and I'm suppose to give a presentation on why we should use it for our service desk. Does anyone have any slides that I could use to get me going on this task?
- Question
- jira-service-desk
-
Hi. I have a workflow which starts with "Waiting to be assigned" so I can see all unassigned tickets. The next status is "Assigned". Is there any way to automatically change the status when someone ...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday |