Community resources
Community resources
Community resources
Jira Service Management
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I want to be able to automate setting the organization for a ticket based on conditions of what's found in the description since we auto-resolve the tickets I'm wanting to create this automation rule...
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I have certain kinds of tickets come in that I want to auto-resolve, so I have an automation rule that looks for those kinds and sets the status to 'Auto-resolved' (a custom status). I created a post...
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I want to be able to add more detail to the "Agent" email. The email an agent gets when they are assigned a ticket. Is there a way to do that, either via JIRA or as a plug in??? ...
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I cannot delete any SLAs in our JSD project post upgrade to v4.5.1, anyone else having a similar issue? Note: I have JIRA admin permissions.
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I've verified that the email account username and password are correct by logging into the account via outlook365, and verified that it's receiving mail. When I configure the incoming mail serv...
- Question
- jira-service-desk
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I already have a worflow to reopen back a resovled ticket. How to add the button to the customer portal if user decided to reopen back the resolved ticket? I tried to search trhough the comm...
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I have a Jira Service Desk project that I have linked to a Confluence space. It looks like I am only able to link the Service Desk project to a single Confluence space. Is there a way to ...
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Is there a way that once a user submits an issue, that the screen displayed goes to a queue or a dashboard? Any add-ons available to do this?
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Our primary source of tickets is from an email feed from another group. They regularly send us screenshots as part of the escalations and these are seen in a specific field in the ticket created in J...
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Hi, I've just rolled out Jira Service Desk within our organisation and have found another problem that I can't work out how to resolve. Specifically, I want to automatically change the Request...
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Hello jira fans, I have a question i hope someone can help me with. We use Jira servicedesk as a cloud application and have several organizations feeding us with their tickets. We now face an ...
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Hello to all, I'm Luigi and I have a question for a problem. I have been using jira servidesk in Italian for a few days, since this morning my dashboard and my project appear half in English and ha...
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This seems like a simple question, but I cant seem to find any topics on it. Is it possible to summarize information on the Activity Stream gadget on a JIRA dashboard. For example, I woul...
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We had a problem with the license (it was payd after grace period) and, from them on, one of the service desk users can't acces to the project in the Jira Service Desk appliance. We need help with th...
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I want to grant particular JIRA users access to view tickets in Service Desk without them using a Service Desk Agent license. Following this link regarding collaboration between Service Desk a...
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Add a participant via email, but I just want to receive the request email created and not the copy of the email. How can I do this?
- Question
- jira
- jira-service-desk
- jira-service-desk-cloud
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When linking a confluence page to an issue on Jira, we noticed that the special characters are mismatched. The contrary link (from jira to confluence) this problems does not happen. The page sea...
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Jira Service Desk version 3.13.2, Jira version 7.10.2 Task: change status of issue from 'Waiting for customer feedback' to 'In progress' after preset Date/Time - to follow-up the issue after the dat...
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Hi, All plugin can be enabled or disabled but We have some problems with Jira Service Desk plugin in jira 8.5.1 We've download Jira Service Desk plugin but it cannot be enabled. In logs we get th...
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Hi I am trying to copy organization field value to another CF in linked issue. I have some scriptrunner script and I tried to hook it on "Create issue" transition, but it is not working, any suggesti...
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Hi Experts I need help to show options in Assignee - members of the Group - value provided in one of the Custom field. So in our case- we have created a field named Pool - all tickets by default As...
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how we create base URL in Jira Service Desk server, for this we need register domain ?or we need real IP for this ?
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Hi. Confluence is used as our customer portal KB for our JSD project. In the old confluence editor, I was able to attach a screenshot and assign a link (URL) by pressing CTRL+k and typing a web add...
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We have a department (infosec) that wants the ability to tag service desk tickets that they can search for. For example tagging tickets that are open for latops that are not patched with latest updat...
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Hi, We are on Jira Service Desk Cloud and we ordered the Add-on Canned Responses Pro Templates for Jira Cloud from Market place. Canned responces are available to use in one of our Jira ...
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