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Jira Service Management
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New issues are created instead of commenting or updating the old issues
- Question
- cloud
- jira-service-desk-cloud
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We have one user in our Atlassian cloud environment that no longer receives updates from confluence page changes. The user was accidentally deactivated and when reactivated the emails stoppe...
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So I have created projects under Jira Service Desk, with different request forms and I have customized it according to my team's needs already. I just need to make it available to anyone on the Inter...
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I need to create 3 Service Desk (different projects) but all agents can see all the projects. How can I set the security of the project to other agents?
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Hello, I have this query set up It should only transition to 'hoc' if status is 'Done' AND status was changed before 5mins. So anything AFTER 5mins shouldnt work. I wai...
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I have created a filter to show all open change requests and export them to circulate to IT Stakeholder group, but the extract has all the columns and I only want to show selected columns. How can I...
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I need to allow others within our organization the ability to enter email request for support. If I add them as customers does this count towards the number of users and increase the cost for t...
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Hi, in my project of Jira Service Desk i have the app Assing Round Robbin, however to day it appears an error "An error occurred in the application and your page could not be served. If you are the a...
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Replying to a Jira notified email creates a separate ticket/issue in the system. This is very confusing and hard to consolidate comments from several tickets raised through email response. How to st...
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Is there a way to create reports on scheduled issues? I've tried looking by the name of the issue but nothing is working. I also attempted the description but not having any luck.
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Hey, Is there any possibility to change singup fields? For now if i try to register as a customer to my portal, I need to enter email, password and fullname. I'm from Poland, and "ful...
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Hi, Is there any solution to make Opsgenie send a full report about On-call statistics? I have managed to send the sum of the reported hours, but we need a detailed report for p...
- Question
- opsgenie
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For my servicedesk I want to implement better SLA's / Ola's. Our tickets spend a lot of time on the status "Pending" with different reasons. Example: Waiting for supplier, Waiting for Devel...
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I installed service desk on a server system and it runs good. But im unable to access the server system from another computer (2nd computer). The firewall is disabled, but the port used still shows "...
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Hi all, . I'd like to change the default footer for email notifications: "-- This message was sent by Atlassian Jira (v1001.0.0-SNAPSHOT#100121)"
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- Question
- jira-service-desk
- jira-software
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If I don't want to use opsgenie to create JIRA ticket but still want JIRA and opsgenie communication
For sending custom fields to JIRA we need to use OEC, I don't want to use OEC. So I want to create a JIRA ticket from my logging platform Azure (which is sending alert to Opsgenie)but at the same ti...
- Question
- opsgenie
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Hi, we use jira service desk cloud, and when we want to get started the plugin "automation for jira" we get the message: Access denied You do not have the correct permissions to view the page:&nbs...
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Hi JSD Community! I'm Rachel, a Product Manager for Jira Service Desk Cloud at Atlassian. Last year, we announced the new Jira Service Desk (JSD) experience with the ambition to ma...
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Hello, Is there a away to delete/remove the default jira-servicedesk-users group? Ive noticed that users are being added to the group not sure why. But how do I delete this group?
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Hello, Is it possible to hide certain fields when creating issues as an agent? For example I'd like to hide the department field so that the agent doesn't have to fill in that field. ...
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We get our reports from inside our application through a 3rd party tool that lets us submit them with a screenshot and console log. It sends the report as an EMail through their service, when we rece...
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I want to get to the conditions of a transition. More precisely, I need name of groups that have access to a transition. i use this api /rest/api/2/workflow/rule/config (from https://deve...
- Question
- jira-service-desk
- rest-api
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The built-in options for customizing are very limited. Surely there must be a way to add custom CSS without using an app? Would appreciate any ideas.
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When looking to configure the Service Desk widget, I click: Settings>Widget Unfortunately, I am presented with the following error message: "We can't load the widget right now. Tr...
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |