Community resources
Community resources
Community resources
Jira Service Management
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We are using the cloud version of Jira When Jira sends an email to a customer it tags it with the [JIRA] tag eg [JIRA] KRSD-1147 Label not printing However some of our customers have scanners on t...
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Startup of Service-Desk which installed on Jira failed with errors in log below. What we need to do?
___ FAILED PLUGIN REPORT _____________________ 1 plugin failed to load during JIRA startup. 'com.atlassian.servicedesk.servicedesk-canned-responses-plugin' - 'Service Desk Canned Responses Plugin' ...
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Hi team, unfortunately i am unable to assign a License / ServiceDesk access to a user. Users are added to Servicedesk via Active Directory. When assigning a license i receive an internal Server err...
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Dear support, From the service Desk portal our customer are able to submit different type of request. Based on the ITIL patterns, when we talk about changes they can be different change type like :...
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Good Morning, I have configured the SLA on Jira SD and has worked correctly until yesterday. Now all opened tickets have the SLA paused and also when a create a new ticket the SLA is directly Pause...
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Greetings Jira Ninjas :) I want to use Jira SD tool as first interaction between client and all services which could be provided to him. Example use-case: Client have just bought used car ...
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Hello, I have created a testcases, all required fields and setup done but while creating issue it shows summary error. Please find attachment. Also i set default issue type as 'Testca...
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I'm a happy user of the Automation for Jira addon from Codebarrel. Atlassian recently acquired Codebarrel and just sent out an email saying they will incorporate the functionality from the addon into...
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Hi , Under Jira Service Desk Customers tab, some users are shown twice, once with their mail id and once as Jira User. I want to understand why is this so and if it could create problems specially ...
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I am able to login into JIRA but when I click on any of the ticket it redirects to servicedesk/customer/portals. Also, it is not allowing to change the timezone and profile photo.
- Question
- jira
- cloud
- jira-cloud
- jira-service-desk
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I just discovered today that customer's can enter dates and times in the date fields on the customer portal that are in the past. For example, they can request a due date that has already passed. Do...
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I would like to display more options so our guest can have more options when searching up a specific item or page. Currently if we type a keyword in the search bar (attachment 1), only 3 articles wil...
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I have a request type that has a group associated with it and I need to add additional users to the group but I can't find anywhere in JIRA or JIRA Service Desk to update the group tied to the Reques...
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I need to close 3 proyects but I only get the option to delete
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I would like to display already asked questions to the customers while creating new request in the customer portal of JIRA Service desk project. Also, like how we get previously asked ques...
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When I am editing a ticket in Service Desk, the Request Type drop down menu only shows one request type. I've created 3 request types. What am I doing wrong?
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We're trying to move an existing workflow from Sharepoint Online into Jira and we're having some issues trying to figure out how to move over relational data. We have a list which contains A...
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Hello All, We have an approval step in our JIRA Service Desk project, we need to have multiple approvers but we need anyone approval to move the workflow forward. Currently the ticket pends waiting ...
- Question
- jira-service-desk
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In have a cloud implementation of Jira Service Desk with 2 projects. I want to have some reporting and dashboards and i'm trying to use PowerBI Desktop using the Jira_PowerBI_ContentPack. I ca...
- Question
- jira-service-desk
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In have a cloud implementation of Jira Service Desk with 2 projects. I want to have some reporting and dashboards and i'm trying to use PowerBI Desktop using the Jira_PowerBI_ContentPack. I ca...
- Question
- jira-service-desk
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Let's take anonymous access for a minute. If you have anonymous enabled on Confluence and Jira Software (onPrem) you can allow anonymous users the ability to read the content with linking from one t...
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Hello everybody, I use Jira service desk as a ticket management tool. Open space users are connected to Trello to manage their daily tasks. There is an automation which consists in sending all the...
- Question
- jira-service-desk
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I've added a custom email address to the service desk. Issues are being created by emails to that address, but I can't seem to find a way to use this account for replies too. I would like customers t...
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Hello together, I have the following situation: Two service desk projects (let's call them A and B). "Customers" create tickets in project A via the portal. Service Desk Members of project A then ...
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Hi to all, I've a question, I create a project and setting permission from not allow customer to enter in my portal or register account. But if I they send a request from email to my email channel,...
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