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Jira Service Management
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Hi to the community, I'm looking for a solution that prevents my users to add "new users" as a reporter or create new labels while creating a new ticket. For both fields I've added some default ans...
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I want to create the service desk project from scratch, so I need to disconnect the Requests Email But the Edit and Disconnect buttons are disabled, no idea why. Suggestions?
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Hi I am setting up Service Desk for testing. I have created a few Test Customers and the Customers can log in and create cases. 1 Customer did not receive email and cannot login to the customer po...
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I'm running Confluence 7.0.2 on OS X, with Java 1.8.0_212. I'm trying to upgrade it to 7.3.1. I tried running new Confluence v7.3.1 instance after copying all the custom config from 7.0.2, st...
- Question
- jira-service-desk-server
- server
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Hi All, I'm new to JIRA Service Desk and we've just rolled it out into Prod. I have a group of 5 agents inc myself that have been given access to the SD project along with being assigned a "Service...
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Hello, Can customers be added into a group with view access on Next-Gen JSD? Atm we have a group 'Group 1" that can be managed from within Active Directory. We've given Group 1 view...
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We built a JIRA Service desk to test and replace our current service desk provider. I am not sure if it was somewhere in the setup or somewhere within our JIRA site but when the service desk se...
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I have followed all the troubleshooting steps to configure a connection between Jira and exchange server but I cannot seem to get it working.
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I receive a report from a backup in my connected mailbox every day. this is of course always created as a help desk case. how can i exclude these emails with an explicit concern about them
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Hi, I evaluate JIRA Servicedesk and I successfully create a workflow which automaticaly creates a new ticket If another ticket has changed to a specific state. My problem is, that the owner of that...
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...ields", "fields": { "summary": { "required": true, "schema": { "type": "string", "system": "s...
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We have extensive documentation for our products and services in a multi-site WordPress site. What's the best way to integrate this with Jira Service Desk? We see the option to turn on Confluence ...
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Hello, I am using Jira Servicedesk. I have Request Types with Approvers and other with "version picker (multiple version) fields. However when the users go to the ServiceDesk Portal and choo...
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Hi all. If i have url Rest api as source data api : Https://xxx/abc/customers/custid1001/contracts/1002100 With method GET. When send that url . The result like this : {"contracts": [{...
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When a notification goes out from Jira Service Desk, the email when include the full name of the person working the ticket. How do we make that first name only? In today's world, I don'...
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Since my customer prefer to use only one ServiceDesk for their applications, I had created my ServiceDesk a custom field "Application" (it is a "Select List (single choice)"). To grant to my cus...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Hi, I've recently uninstalled BigGantt but under the description in every Jira Service Desk ticket it still shows "BigGantt - Work Breakdown Structure". Any ideas as to why it's still there when th...
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I've got an automated comment that gets added to a ticket after 6 days "Hi there, we haven't heard from you in a while. If you would like to keep this request open or if you have additional informati...
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We are using Jira Cloud and would like an expert to be able to add a comment to a specific request. I therefore added her to the ticket as a Request Participant but she is not allowed to open the req...
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1. I want to integrate service desk into my website 2. I can be able to raise a ticket from my integrated website 3. I can be able to view and track tickets raised by me on my website
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Hi Everyone, Currently I am working as a support agent and I am not receiving any e-mail notifications when someone comments on a request or creates a new request. I have checked my personal...
- Question
- jira-service-desk
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Hi Team , please advise how can i enable " User Management Utility - Bulk User Uploadq " . i am using service desk ver 4.6 ( official license copy ) Keep g...
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Currently, it seems that only the admin can see the "New Queue" option . Is this a permission that needs to be granted to other roles?
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Hello there, we are running JIRA with servicedesk attached on it. It runnning on domain name, lets say domainA.com The problem is that this is stuff only domain, so customers shouldn't see it. We ...
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Hey @Daniel Eads I followed your instructions [Atlassian staff note: this post moved from the linked question to its own thread] step by step. Now I've reached this result: ...
- Question
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| June 2, 2026 11:21 PM PDT | ||
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| January 24, 2025 1:44 AM PST |