Community resources
Community resources
Community resources
Jira Service Management
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We have a need for Kanban Board styled solution to be used in Jira Service Desk. This would be used for prioritising tickets without having to go through each manually but rather drag and drop, just ...
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Hi! Is there any way we can make the Jira Integration only create alerts on a time frame? I finally got it to filter only the right alerts but I wanted the alerts to only happen on after-hours. Help...
- Question
- jira-service-desk-cloud
- opsgenie
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I've spent quite a huge chunk of time trying to look for a solution. I've finally created a couple of nice dashboards created for reporting on tickets. Nice and informational. Only problem is, I can...
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I've created a custom field in a next-gen Service Desk project that I'd like to re-use in another next-gen Service Desk project but it does not show up in the list of available fields. I could just r...
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Hello all, Being that I got some good information from my last post (thank you) I wanted to ask one more thing. I am ITIL based and have been tasked with stream lining and finding efficiencies to ou...
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Today my JIRA satisfaction survey is sent by star-scale email, going from 1 to 5. I received an email from Atlassian today, which they used face ranking. Can I change my satisfaction scale from star ...
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In our enterprise roll out of service desk we've run into scenarios where requests have multiple sub-tasks or components that relate to the the parent task. For instance if you are moving a series of...
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We have a project , when we are trying to raise a request the "reporter" filed is not appearing and also in queue request is showing but under reporter filed its showing Anonymous
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Can anyone worked in service now ?and also advise me benefits of using jira service desk than service now tool?
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I added a stats-gadget in a Confluence page and there seems to be a problem in the page display. In the preview it displays a lot of rows. Then, when page is saved, it just displays 2 of the ro...
- Question
- cloud
- confluence
- confluence-cloud
- dashboard
- gadget
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Hello, I just enabled customer feedback. After resolving an issue I receive the correct Mail with the feedback question in it. When clicking on the question a dead link (404) appears. What ...
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Hello, I am trying to enable SSL on Jira service desk so I can enter my MySQL login data securely for the installation. However, when I try and access via https, I get the following...
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Our company works on a funding model, so each user is assigned to a specific budget / project, it would be very useful to be able to add a 'funders code' / some sort of custom field against the user ...
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Unlimited 'anonymous users' are permitted on all licenses. What the definition is of 'anonymous user
What permissions does the anonymous user have and does it limit to only one user?
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When ever i am creating a issue after submitting, by default the priority is getting selected. i want that field should be empty and manually should be selected .
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I'm trying to install Jira Service Desk for trial. In this documentation, https://confluence.atlassian.com/adminjiraserver/evaluation-installation-938846832.html it says that I should choose "Expre...
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Hi everyone, my organisation uses JIRA Software for its SDLC management. We are investigating the possible adoption of JIRA Service Desk to go along with it. I am currently on a 30-day trial of Serv...
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Hi there, I am aware that we can move an issue between projects sharing the same portal, but I was wondering if we could move an issue from a project in portal A to a project in portal B? Thank you...
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Hello, For Jira Service desk can I populate the "Description" field with a pre-defined template? This would be to prompt users to be more descriptive in their issue definitions. ...
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Hello Community Members, We are currently in process of evaluating IT Service Management solutions. In terms of features and functionalities, ServiceNow ticks most our boxes. However, Jira i...
- Question
- jira-service-desk
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It is the default group, and product access to jira software is off, but they can still access all the projects. Is there a way to fix this?
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After upgrading to version 4.4.2, my service desk is not loading anymore the customer notification settings in any project. Do you guys have noticed any problem like this?
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I set up a report to pull the % Met Time to First Response for a single representative. Over a 7 day period of time, the data points are one 100% and 6 0%s, yet the report's summary metric up top sho...
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Am I able to link more than one knowledge base in a project? Thanks.
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Is it possible to hide fields from the message that the jira integrator posts to Slack? Some channels are customer visible, and we want to show them only the issue ID, Summary, and status, but not t...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |