Community resources
Community resources
Community resources
Jira Service Management
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When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been...
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Hello All, JQL query to find out how many issues in a Jira service Desk project contain issue links into other projects. Thanks in advance, ch
1,015 views 2 0 Deleted user March 3, 2020 -
Created the rule in project automation app for a next-gen service desk (not the automation tool in next-gen service desk). It ran OK when first set up but it won't run now, and it doesn't send an ema...
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Hi support, When trying to create a request from slack (with the Jira Service Desk Cloud for Slack - Early Access Program) I get a "bad request" after allowing this plugin. This prevents me from cre...
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I am looking at the installation of Jira Service Desk for a customer. At present they use CA Service Desk (sorry don't know what version). There will be a number of outstanding tickets that will need...
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Hi, I would like to know if it's possible: To control which queues the agents can see for a project? I would like that each department sees only the queues related to their department. Please tel...
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Is there any way to display the descriptions of the priorities on the create ticket screen?
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Hi! I need to replace the leader project. the current project leader is X and this user is going to disappear. Thanks!
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I am looking to create a list of categories / sub-categories for users to select when creating an issue in JiraSD. The categories / sub-categories can be extensive so is there a way to create a drop-...
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Hi, I am currently looking into how to make the "Forgot your password" link (at login screen) let the users change their passwords in the Active Directory. As of now, the user directory is se...
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Hello there, we want to add custom fields to the customers in our service desk portal. The fields we want to add are related to our software, like which kind of software does a customer use (OnPrem...
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One of my status option is not working on JIRA can you please help me with this. Refer the screenshot in the attachment. https://abblcp.atlassian.net/jira/servicedesk/projects/ACSD/queues/cust...
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Hello, Recently Atlassian released an update for Cloud products, allowing agents to select a request type instead of an issue type when they create an issue through the agent interface ("+" ...
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We have some users complaining that we don't answer their e-mails. They all seem to send their mails to jira@...........atlassian.net. After some searching it seems that this is the reply adr...
- Question
- jira-service-desk
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Hey, I have configured the JIRA and Opsgenie integration. But when it tries to create an issue it returns a 400 from JIRA, any ideas? Could not send [createIssue] action to JiraServiceDesk [JiraServ...
- Question
- integration
- jira
- jira-service-desk
- opsgenie
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Hi all, I'm trying to create a dashboard for our Starters, Movers, Leavers process within Jira Service Desk, and as each element has a list of activities for our Service Desk to perform I have creat...
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Hi all, I'm setting up 2 JSD projects, one for internal user to raise ticket (called portal A) and another one is for external client to approve the request (called portal B) raised from portal A. I...
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New issues are created instead of commenting or updating the old issues
- Question
- cloud
- jira-service-desk-cloud
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We have one user in our Atlassian cloud environment that no longer receives updates from confluence page changes. The user was accidentally deactivated and when reactivated the emails stoppe...
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So I have created projects under Jira Service Desk, with different request forms and I have customized it according to my team's needs already. I just need to make it available to anyone on the Inter...
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I need to create 3 Service Desk (different projects) but all agents can see all the projects. How can I set the security of the project to other agents?
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Hello, I have this query set up It should only transition to 'hoc' if status is 'Done' AND status was changed before 5mins. So anything AFTER 5mins shouldnt work. I wai...
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I have created a filter to show all open change requests and export them to circulate to IT Stakeholder group, but the extract has all the columns and I only want to show selected columns. How can I...
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I need to allow others within our organization the ability to enter email request for support. If I add them as customers does this count towards the number of users and increase the cost for t...
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Hi, in my project of Jira Service Desk i have the app Assing Round Robbin, however to day it appears an error "An error occurred in the application and your page could not be served. If you are the a...
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