Community resources
Community resources
Jira Service Management
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Does anyone know if there is a way with the service desk to prohibit a customer from re-opening a service desk ticket after a period of time? I'm guessing I could do it with some sort of automation o...
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Hi all, I have a question regarding the Customer Notification on JIRA Service Desk. First off, this happens when customer use Outlook. Everything works fine except the reply address in the e...
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So, hypothetically, an institution is thinking of upgrading Jira Service Desk from 250 to the next level, which is unlimited (in reality the number of agents will be under 300). Jira software is at 2...
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The message was rejected because it is auto-reply email
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We have limited the available Issue Types for our service desk to a single, general Issue Type with the expectation that once our internal team reviews the request, the Issue Type may change to a Bug...
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I have set up a "Service request with Approval" so that an approver can check that all information requested are provided by the customer before the request can be sent to the assignee. Currently, t...
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Hi there, On my Jira cloud account upon adding a trial of the Service Desk, I've been directed to https://xxxx.atlassian.net/secure/SDOnboarding.jspa?decorator=jsd-onboarding#, selected "Let's ...
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I would like all the incidents that are opened in a Service Desk project to be addressed to a specific person. I have the problem that appears to me as that user is deleted and clearly not. Attach...
- Question
- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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Few tickets are not visible in customer portal.
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In our environment, we out source certain Service Desk tickets to 3rd party vendors. We've decided to create a Jira Core project to track these vendor tickets so our SLA's are not impacted. Is there ...
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If a customer forgets their home wifi password or some other home network password, and submits a help request through Jira Service Desk, is it safe to provide the customer with their password throug...
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Hi Everyone I receive automated emails into my Service Desk from our HR team for various reasons, the main one so my Service Desk team can close leaver accounts. However, following a change i...
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Hi , Can we assign a ticket from customer portal to an operator , at the moment of ticket creation. Having a list of operators and the customer will select one directly at the moment he is ...
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Jira internal comments are not showing for API users. Maybe the API user needs to be at a specific user level? Our API user isn’t an admin in the project. But if you can give me me some direction on ...
- Question
- jira-service-desk
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I have now manage to install opsgenie on a Ubunto 18.04. When i try to access the default website(https://api.opsgenie.com) i'm getting an error "{"message":"No handler found","took":0.001,"req...
- Question
- opsgenie
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I need to add request issues list and issues dashboard into the help center portal.find the below screenshot,
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Hey, I am missing some features before Jira ServiceDesk ready to be used by us. Is it possible to when new issues gets created, we also receive notification via the jira android app? We receive a...
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I want to reassign issues of users who are on vacation. The out of office addon is not enough since it only covers newly opened issues which have been assigned. If a user still has open assigned issu...
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For some of the ticket types, the description is not visible from the portal view. All of my request types have exactly the same settings and I'm not sure why there is a difference in behaviour. Any ...
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I'm trying to setup a customer portail. Whatever project type or issue type, I'm always getting the following behavior: While fulfill all fields and press "SEND", the the request remains open with ac...
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...an verify is: (Approvers = currentUser() and reporter = currentUser()) but this only works if the IQL is run by the currenUser. However, we need this IQL to be checked all the time, and if it is true...
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Hi all, We have the following scenario: we have a 3rd party app - and the licences for that app are based of AAD groups. That means if user X is in group YES - he will have access to the 3rd ...
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I can't find the SLAs in the Classic Business Project type, I found it in the Classic Service Desk , but I wanna to use the Classic Business type in my organization . Is there any way to add...
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Hi Team, I am new to this OpsGenie tool and I want to stop duplication of alerts receiving through emails. Everytime a new alert appear, It will create new alert. When a ticket is created in JIRA, ...
- Question
- opsgenie
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We’ve recently released templates for your Human Resources (HR), facilities and legal teams. These teams can now leverage Jira Service Desk to more easily manage tasks like employee onboardin...
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