Email notifications are not being sent to user of project role

[Philippe Müller]

We have defined a project role "Agents to be notified".

We have added this role to [user] via the project's People.

We have granted all permissions to the project role in the notification scheme.

We do not get any notifications.

Notification helper states:

[user] receives notifications for the 'Issue Created' event.

[user] does not get notified of their own changes.

Does anyone have other hints on what could be causing the problem?

[Angélica Luz]

Hello Philippe,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support about the same issue and the resolution was to set the “Should customers receive JIRA notifications?” to Yes.

The configuration can be found in Jira settings > Products > Configuration.

I'm sharing this information here in case other community members face the same issue.

Regards,
Angélica