Is there a way to successfully import a json file into Service desk

[Alex Jocelyn]

We are trying to import a JSON file (moving from Zendesk to JIRA Service Desk) and our import doesn't import anything.  Wondering if we are missing something.

We only are importing issue 

Results 

2020-03-04 20:37:19,869 INFO - Import started by  using com.atlassian.jira.plugins.importer.sample.SampleDataBean
2020-03-04 20:37:19,899 INFO - ------------------------------
2020-03-04 20:37:19,899 INFO - Importing: Users
2020-03-04 20:37:19,899 INFO - ------------------------------
2020-03-04 20:37:19,899 INFO - Only new items will be imported
2020-03-04 20:37:19,903 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2020-03-04 20:37:19,903 INFO - ------------------------------
2020-03-04 20:37:19,903 INFO - Finished Importing : Users
2020-03-04 20:37:19,903 INFO - ------------------------------
2020-03-04 20:37:19,903 INFO - 0 users successfully created.
2020-03-04 20:37:19,907 INFO - Retrieving projects...
2020-03-04 20:37:19,926 INFO - ------------------------------
2020-03-04 20:37:19,926 INFO - Importing: Issues
2020-03-04 20:37:19,926 INFO - ------------------------------
2020-03-04 20:37:19,926 INFO - Only new items will be imported
2020-03-04 20:37:19,933 INFO - 0 issues successfully created
2020-03-04 20:37:19,938 INFO - ------------------------------
2020-03-04 20:37:19,938 INFO - Finished Importing : Issues
2020-03-04 20:37:19,938 INFO - ------------------------------
2020-03-04 20:37:19,943 INFO - ------------------------------
2020-03-04 20:37:19,943 INFO - Importing: Issue Links & Subtasks
2020-03-04 20:37:19,943 INFO - ------------------------------
2020-03-04 20:37:19,943 INFO - Only new items will be imported
2020-03-04 20:37:19,947 INFO - ------------------------------
2020-03-04 20:37:19,947 INFO - Finished Importing : Issue Links & Subtasks
2020-03-04 20:37:19,947 INFO - ------------------------------