Community resources
Community resources
Community resources
Jira Service Management
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We have an external site from which we would like to create a Jira issue with pre-populated fields. This would be achieved by clicking a button on the external site which would take the user to Jira,...
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I am trying to make a custom field read only - I only want to it to be editable by a single user (a service account) or through a script. From reading older posts on this, older versions of Jira had...
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Hi - I'm looking for clarification re legal terms. If this 'Automation for Jira' app now falls into the Atlassian T&Cs we won't have to go through a supplier review process for GDPR purposes. If ...
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Just curious to know what type of fields you are all in (besides IT) and what your company or agency use with Jira Service Desk? How well has this product helped your business?
1,016 views 4 0 Deleted user November 18, 2019 -
Dear Support I am experiencing strange behaviour of JIRA software for incoming emails. what is strange is - I see that email was processed via handler, like here (bold and italics) ...
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We have a jira installation on our system. This morning it stopped rendering the login page as it did. The only thing that is visible is this UI: If we click the login button, we get this: But ...
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Similar question was reported, however satisfying answer was not provided. https://community.atlassian.com/t5/Jira-questions/How-can-i-search-for-issues-declined-not-approved/qaq-p/595327 I need to...
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Hello! Is it possible to have the 'sharing' option available in Jira SD before to submit the ticket?
Before the ticket is 'Created' I meant
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How I send a specific part of page to the client for editing on it without seeing all the page content ?
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I have read the following thread but don't believe it answers my particular query which is, is it possible, via plugin or bespoke code, to have a auto complete text field in jira server, which a...
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any ideas !!
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Hello, im currently trying out Jira Service Desk with a Confluence linked to it. My intention is to say "no Issue can be set to done without linking a Confluence site to it". And if thats not possi...
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Hi there! Does anyone know if it is possible to reload Jira form (clear cache) from a behaviour? I need to make sure that behaviour runs on clear everytime.
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I run JSD 3.16.5 at the moment. Every so often (once a week or once every few weeks) Google emails the service desk email account to say that the sign in attempt was blocked. The text reads: Someon...
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Is there a way to set individual client SLAs within a single service desk project?
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I can't seem to associate a Jira Service Desk Issue with an Epic that has been created in a next-gen Jira Software Project. Is this possible? I'm trying to do this via the Epic Link field. Interes...
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Hi, I have been trying to figure out how to configure the widget but I may have some permissions that are not correct yet. Any advice would be greatly appreciated. Thank you! This is the ...
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Can Butler alphabetize a custom field with a drop-down menu? Curious if I will have to re-sort the custom field every time I add a new product. Any help is appreciated.
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Hi,. I am setting up service desk, and I'm completely new to it. We have JIRA and Service desk. The issue I have is that a user can see all tickets in service desk. &nbs...
542 views 1 0 Deleted user November 15, 2019 -
We are using Jira/JSD Cloud. Customers cannot see Tasks in the Customer Portal even if I add them as reporter or invite them as a participant. I need customers to be able to see issues they re...
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Hi, I just noticed that everyone on the Jira Cloud can see all customers from the JSD when using a standard issue search. How to reproduce it: 1. Go to https://YOURJIRA.atl...
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I have added a user to Service desk. I want him to be have all the Admin permissions. I have assigned this user to the jira-servicedesk-users group and I have given him the Administrator role i...
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I Have jira server installed locally, I want to imports attachments from the issues in redmine and also from jira cloud. Kindly help me on this. Still Awaiting for the reply
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I am not seeing any notifications in browser in the notifications bell icon or in the Android application. I am still getting push notifications on my phone though, pressing on one takes me to the t...
831 views 2 0 Deleted user November 15, 2019
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