Community resources
Community resources
Jira Service Management
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Our operation has a field called Sprint and throughout the iteration we may update this field to a future Sprint if it can't be completed within the current Sprint. Anyone have a JQL Query to find th...
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Hello, I have a field with a few values in it. I am creating a JQL query for my queue and I get the following error message. I know the 'Get IT Help' value is there because its show...
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I've noticed that the notification E-mails that are generated by Jira will open the issue nicely in the app while using an absolute link to the issue will open in Safari. I can see that the "View Is...
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Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call? What we're trying to achieve is a schedule (rotation) for help-desk duties ...
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- opsgenie
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My team and I support both internal users and external users. We currently have all of our internal requests going through Jira Service Desk and we're hoping to bring our external user requests into ...
419 views 4 1 Deleted user January 29, 2020 -
We are evaluating Jira service desk and we added/installed this to our existing jira instance which already had jira software. We noticed this addition added new attributes/fields to our jira softwar...
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I have a couple fields I'd like displayed at all times. I am adding two attachments. First one is default look when a visitor opens the page. The details are hidden. Aware there is a button for hide/...
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Hi, could anyone help me understand why the option to add calendars is not available for my user in JIRA Sevice Desk Cloud? I'm logged in with a user who has admin permissions, however, the option is...
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We are using JIRA to accept RSVPs for events. User would like an alert when the total number of RSVPs (they would all be YES) reaches a certain number so he can hide the form. Othe...
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We have tried to set up Automation rules based on trigger: "Issue created". Problem is that because the incident is assigned a Security Level = Security Manager - the trigger doesn't work. If we rem...
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Hi y'all, I am looking to have the attachments that are uploaded to the tickets linked to my Service Desk requests through webhooks or any other way ... any ideas? Here's what my JIRA Cloud instanc...
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Whilst staying on the free version of Jira Service Desk (cloud) is there any way to add members of our team to view the ticket queue without using up another licence? When I select the "People" tab i...
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...bsp;INFO - Condition didn't eval to true, exiting Does anybody know how to correctly set a custom field value?
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We're trying to use a single choice list to help the customer choose a specific item but in the SD we use the Cascade list to filter/queue. Any way to do this with Scriptrunner or Automation for Jira...
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Hi all I see that the only way to add a mail server is through (Secure) POP or IMAP. The issue is that this uses legacy authentication, which will be deprecated in October by Microsoft (htt...
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Dears, Is Adaptavist ScriptRunner for JIRA 5.6.12 is compatible or not with JIRA Service Desk 3.14.0 Thanks in advance.
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Hi, I'm a total newbie to JIRA Service Desk Cloud. I've been using the trial JIRA Service Desk account(cloud) and exploring all the features, its been a great experience all the while. The problem ...
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We want to move Jira Service desk database from onpremise to cloud. Any tips for the easiest way? Thanks in advance.
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Hi, when jira ticket is shared from customer portal to other organization, tickets are coming under the mail queue and users are not receiving the mail notification. Why is this happening. ...
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Earlier using Git marco in Confluence, we were able to link Git repository. Now it is not working.
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Hi, We are using Jira Service Desk Cloud. We have multiple organizations defined. We also have one common support user that is part of every organization. This allows the support s...
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What is the best sequence of steps one can take to migrate from Zendesk to JSD on a high level.
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created a new service desk project and added some agents and assign them a service desk role I am getting this error when assign the ticket to some agent but the majority of agents are fine. ...
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Looking for a best practice on mapping one new employee on-boarding request to multiple associated access requests to multiple systems. Is this best done with a separate field that can he...
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I am testing Jira Service desk in Cloud and currently, there are three projects. I want to see all the documents that are shared under issues /conversations or shared separately.
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