Community resources
Community resources
Community resources
Jira Service Management
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Dear Community, I want to assign an user from a group to an issue via post-function. In order to to do this, I wrote the following script: // Component Accessor def customFieldManager = Component...
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When a user logs a call, they select a group, but when we manage the queue we don't have a field that displays that group Is there a special name for this in the back end or is the functionality not...
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I have created custom fields for applications. I want these always to be visible within the tickets so my servicedesk agents can pick up a ticket, assign it to the relevant software category, and thi...
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Good Day, We are setting up the Jira Service Desk project, and have add a custom email account to be used for notifications and incoming tickets request under project setting > email reques...
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Hi, I would like to give access on the project to my developers on the specific project, they should see the ticket, can read the comments from the customer, but i want them only to reply on the tic...
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We are using the cloud Service Desk tool. All previous posts indicate there is no way to have a customer's contact information displayed on the issue - phone number, address/location, etc. ...
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I'm trying to install Jira Service Desk, but I cannot get pass the initial onboarding. I get an error: "We couldn't create your project. Something went wrong, please try again." When choosing the ...
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Hi, I need to create a read only user, can anyone help me?
- Question
- jira
- jira-service-desk
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We have an application which is configured to send an email to our Jira Service Desk project when an error occurs in order to create an automatically generated Jira request. If we configure the ...
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Hello, I am using Jira Software v8.5.1 x64 on my Windows 10 Server machine. I set up the installation manually. Because I want to contact MSSQL 2016. To master database management. I successfully...
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Hi Team, We want to know that we have our Jira service desk link which is used by our company and its global for us but the same link we have to give our...
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Hi Team, We want to know that we have our Jira service desk link which is used by our company and its global for us but the same link we have to give our clients where the link will be accessed on...
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Hello all, We are currently running our Jira Service Desk trial in the cloud. Everything was so clean and smooth, and we were very happy, right up until the system sends out the first automated ema...
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I have been trying to setup some required fields that need to be filled out when moving a ticket to another project. We have a "general" helpdesk project that we would like to triage the tic...
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OS: Windows Browser: Chrome 78.0.3904.97 64-bit I am able to attach images and media files to a Jira issue, but if I am unable to re-use the same files in a comment. In Jira Server, the following ...
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Initially adding a list of nearly two dozen "resolution" options for identifying issue causes such as: Main categories of issues Sub categories ADB/Device commu...
778 views 2 0 Deleted user November 18, 2019- Question
- jira-service-desk
- cloud
- jira
- jira-cloud
- report
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Hi These are the apps I have installed Software - 8.2.5 Service Desk - 4.2.5 I am planning to upgrade Service Desk to 4.2.6, but do I need to upgrade software to 8.2.6 as well? If so how would my...
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Hello! Is there a way to test the customer satisfaction survey without being live? We would like to test the messages without sending them to customers for the time being. Thanks !
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Has anyone started using Jira Cloud for Excel? It works fine on my online Excel. What I am missing is this feature that they mention in the main page: Schedule reports that make weekly repor...
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I check the "Show transition in the customer portal" box, but it doesn't change anything on my customer portal. Has anyone had this issue before? https://www.loom.com/share/fabbdd6e54094e55a...
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Hi Team, We are setting up our dashboard where we want to display the issues raised by a customer in a specific time frame. We have several customers (Organizations) in our portal and tickets keep c...
451 views 2 0 Deleted user November 18, 2019 -
I have read a bunch of articles on notifications for request participants and I have been able to notify request participants when the reporter is a customer. The problem my team is facing is that w...
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Hello , We want to show charts on the Jira Service Desk Customer Portal Page - Introduction Textbox. is it possible to render there? Thanks pashtek
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Has this option been removed ? The "Delete/Eliminar" option takes this user off of the shared participants list for this request. "Request participants are customers and organizations who can ...
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We have an external site from which we would like to create a Jira issue with pre-populated fields. This would be achieved by clicking a button on the external site which would take the user to Jira,...
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