Community resources
Community resources
Community resources
Jira Service Management
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Hello community, I just want to know when the feature "?OldIssueView=true" in the JIRA incident's url will be definitively removed to JIRA's project. I ask that because i have some robot a...
- Question
- jira-service-desk
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On setup, I get to the Create database screen and fill out the details. It successfully connects with Postgres 11.6. But when clicking Next, it gives an error with is unrecoverable even upon...
- Question
- jira-service-desk
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We want to use Jira SD as single point of contacts and have created queues to handle this. We have some resource mailboxes and email aliases we have to be able to use with Jira SD. I know you ...
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I would like to do some "data patching" for some old record since I have updated some logic of the workflow, can I get a timestamp of previous issue status? For example, the workflow like O...
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I would like to import my current MantisHub issues repository to Jira. Is that possible while maintaining issues history and attachments?
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Hi, I'm having issues with showing newly created SLA in Service Desk. SLA's are created and have time, calendar etc set up. However, when I go the the SLA drop down list on an issue those new...
- Question
- cloud
- jira-service-desk
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Where do I find the "Relaed knolwedge base article" and how can I have that change the status of the ticket to Resolved state?
- Question
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It's finally here...BULK ACTIONS! This highly requested feature is currently rolling out to Jira Service Desk Cloud customers and will be in your instance soon. With this new feature, you can take th...
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My customer asked me to change the name of the service desk from Despliegue de plataformas to despliegue de plataformar + [company names] the thing is that I can't find where to change that. Is ther...
- Question
- cloud
- jira-service-desk
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I'm using the xxx.atlassian.net/rest/api/2/request endpoint to create tickets for events we receive through some monitoring triggers. We added a custom field called "Assigned Owning Team", but I can ...
- Question
- jira-service-desk
- api
- feedback-forum
- jira
- jira-cloud
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Some user do get the welcome email when added to a project as a customer, some do not. All have identical email domains All have been entered as users For those that didn't get an email, deleting ...
- Question
- cloud
- jira-service-desk
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Hola buenos días.. Necesitaría saber en que tablas, de la base de datos de jira, se encuentran los datos del SLA configurado en el Service Desk, para poder exportarlo a Power Bi y poder arma...
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Hi, We're using Jira 7.9.2. Is there a way to set up Jira to notify the assignee as soon as an issue is created?
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i want to set these item: each user must be see issues that related to their customer and other issues should be hidden for that user how would i do for this situation? Thanks for your guidance
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We want to integrate our existing G Suite user directory with our Atlassian site (Jira and Confluence). Jira Service Desk and Jira Software has been running for a few months and users have been adde...
- Question
- cloud
- jira-service-desk
- jira-software-cloud
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Hello! Need your help. I have 65 issues with status "to deploy" How I can change their status to "closed" at the same time instead of change status for every issue
- Question
- jira-service-desk
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Hi all. 1) Is there any possibility to move the different Jira Service Desk Boxes on the customer Portal. E.g. I attached a Customer Portal Screenshot from the web. I want to move the "IT System De...
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Custom fields that are multi line text fields have a very small column width in Jira Queues, making them very difficult to read. Is there a way to increase their column width?
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I have a template Service Desk project that I use repeatedly to speed the creation of new projects. Lately, I have not been able to pull that project up when selecting "Share Settings with Exis...
- Question
- cloud
- jira-service-desk
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Looking to queue on a board based on geographic locations. Using Jira Access and importing my entire user base using API to Azure AD. I'm mapping the AD physicalOfficeLocation attr...
- Question
- cloud
- jira-service-desk
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We need to have more icons for selecting for request types. Our designer created some icons and we want to upload them to the server. How can we do this? I found that we can create a record in the "...
- Question
- jira-service-desk
- portal
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With Opsgenie's Incoming Call routing system, is the number provided reachable globally? Can someone from Saudi Arabia call the US-based Opsgenie Incoming Call number?
- Question
- opsgenie
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I have a user-defined field that I use with multiple projects and it is currently set to "Required". For a new project, I want to use this field but it not be required. I started down the path of c...
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Hi, all! I have a lot customers(Companies) registered on my Jira Service Desk portal. I'd like to know, if is it possible to create a kind of report based on how many tickets customers opened? For...
425 views 2 0 Deleted user March 26, 2020- Question
- cloud
- jira-service-desk
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We have a list of SLAs in our system based on issuetype, priority and an insight field with the type of SLA that was sold to the customer (silver, gold, platinum. When we create a new issue, we see ...
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