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Don't see an option to add Free version of Service Desk. Is it compatible with paid Jira Cloud?

dpasacrita April 30, 2020

We currently have a license for Jira Software in the Cloud, with 40 users. I noticed that Jira Service Desk is free for up to 3 agents, and I was hoping to evaluate it for possible production use.

However, I don't actually see an option to add the free version, only to start a trial for the Standard paid edition.

Is it possible to use the free version of service desk with the paid version of Jira Cloud? Or do I need to be on the free tier for everything?

1 answer

0 votes
Kian Stack Mumo Systems
Community Champion
April 30, 2020

Yes, you should be able to have a free version of Jira Service Desk as long as you have fewer than 3 agents.

Thanks,

Kian

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