How to redirect agent to custom screen after transition?

[Maria Hardardottir]

We have certain situations where the agent loses permission to view an issue after a transition. When this happens the page just keeps loading, and if you refresh the page it says: "You can't view this issue" - "It may have been deleted or you don't have permission to view it".

Is it possible to instead redirect the agent to a custom screen? My idea with the custom screen is to put some information ("The issue has been transitioned to [Status] and you no longer have the permission to view it" or something like that) along with a link back to the queue or dashboard. Just an automatic redirect back to the queue or dashboard after the transition (without the landing screen) would also work. 

Is there perhaps some plug-in/add-on that can make this work?

[Craig Shannon · Accepted solution]

Hi Maria,

Thanks so much for your question.

This appears to be an issue with how Jira is handling the transition and we agree the page should not be stuck loading. We have opened a bug and added your suggestions to it for the Jira team to consider.

You can watch and vote on this issue here: JRASERVER-71140. You can read more about how we triage bugs in our Atlassian Server Bug Fix Policy.

Which version of Jira are you running and I'll make sure your version is tagged against this bug?

Thank you,

Craig
Jira Service Desk

[Maria Hardardottir]

Hi Craig,

Thank you very much! I'm using Jira Server v8.3.3.

[Heiko Gerlach]

You need to develop an App. 

1) Custom Postfunction. Just Set  a cookie  value with the target URL.

2) add a webresource containing Javascript. In this Script just read the cookie value and redirect to the URL defined in the value.

Do not forget to delete the cookie before executing the redirect.

BR Heiko