Raise a request from knowledge base articles

[Rhia_McGrady]

I have created a number of knowledge-based articles for our customers to use but I need to be able to add the "raise request" link to each article, to save then having to go back to the main screen to raise. Does anyone know how to do this?

[Angélica Luz · Accepted solution]

Hello Rhia,

Welcome to Atlassian Community!

When seeing an article in the customer portal, customers have the option to go to the request types to create a ticket.

It's not possible to add a specific request type for them to create a ticket from an article, they will only have the option to go to all request types and they must select the desired one.

If that's not what you need, can you please give us more details about how you would like them to create the tickets from the articles.

Regards,
Angélica

[Rhia_McGrady]

Thank you Angélica for your answer. This is helpful. 

Many Thanks

Rhia