Jira Service Management

Hi, Just today I've noticed that the automation that I had in place for my Jira Service Desk to transition issues on comment from customers has stopped working. 1) If they reply in the portal autom...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have one person in our organization that is unable to complete the sign up process as a customer on our service desk portal.  When she clicks on the confirmation email she receives an error t...

• Question
• cloud
• jira-service-desk

Hi,   I really hope, someone can help out with this, as I do not have any idea anymore. We have an integration between our Jira (we are using Software and ServiceDesk) and Gitlab. We have a ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We would like to build a report to show the number of tickets created daily and how they come in: e-mail, portal, Jira or integration. The system already knows this where it says "raised this reques...

• Question
• cloud
• jira-service-desk

Good morning all, We're working on streamlining some workflows and are attempting to use Jira Service desk to aid in this purpose. Here's a general layout of how we want it to work. 1. Users goes t...

• Question
• automation
• cloud
• custom-field
• jira
• jira-cloud
• +1 more tag...

Can anyone advise howthow synchronize Organizations and Customers between Service Desk projects.   Thank you

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there any functionality to control hours appointed for billing?

• Question
• cloud
• jira-service-desk

From what I saw, it is possible to add a comment, change the assignment and delete in batch. But what other actions can I do in batch?

• Question
• cloud
• jira-service-desk

The support agent responded to the customer's request. However, the customer still has doubts.  Can he answer the request by e-mail or does he need to be at the help center to register this re...

• Question
• cloud
• jira-service-desk

 Can I set up to send announcements for my customer contacts?

• Question
• cloud
• jira-service-desk

As an example, I have a ticket that was created through my Service Desk portal, and it came in with an Atlas CRM contact created using the email address: I click the little arrow button to view ...

• Question
• cloud
• jira-service-desk

In Jira Service Desk we have "Queues", "Customers" and "Reports" views. In the "Customers" view we have a list of customers and number of "Open Requests" and "Closed Requests". When clicking the num...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I don't see an API to allow the customer to respond to his/her ticket. Is that possible? We are evaluating recreating the functionality of the customer support ticketing portal inside ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear all   I have personalized a Workflow on Jira Service Desk.   Now, I have translated status and I need to traslate also transition.   I was able to do that one month ago but ...

• Question
• cloud
• jira-service-desk
• jira-service-management

We're working on a Jira Service Desk Project containing several forms within it. We've encountered an issue saying that we've reached the limit of the number of fields allowed in a project. See photo...

• Question
• atl-bobross
• cloud
• custom-field
• field
• forms
• +5 more tags...

Hi People, I have created a variety of Request types in my demo project. I have since created a variety of projects for my request types to reside within. How do I now move my request type over to...

• Question
• clone
• cloud
• jira-service-desk
• request-type

We have a service desk license with 2 Agents and one administrator. Administrator do not have the Agent access. Now As a administrator, If i try to access and update service desk setting I am getti...

• Question
• cloud
• jira-service-desk

Hi all,   I'd like to send a group email. Settings > Mail > Send email But the sender name is "my account name" <jira@~~~~>. * I already changed "Email from" setting to "Support...

• Question
• cloud
• jira-service-desk

Hi, I was not able to find solution here.   How can I set up notifications to all in escalation policy each time the alert deduplication count is increased?   Thanks, Lukasz

• Question
• alert
• duplicate
• notification
• opsgenie

Hi,  I have Jira 8.4.1 and Confluence 7.4. When replying to a jira ticket there are suggested articles that, if you click on one, will show a pop-up of the confluence help article. There is an ...

• Question
• confluence
• jira-service-desk
• jira-service-desk-server
• server

Hi since yesterday I tried to change the custom mail account for our service desk. First I could not remove or change it (was grey). After I deleted the mail account I got JS errors on the page an co...

• Question
• cloud
• jira-service-desk

Hi, is there a way to hide a Request type in Nex Gen JSD

• Question
• jira-service-desk
• cloud
• jira
• jira-cloud
• request-type

Morning all,     I have just started a trial of Service Desk standard. In the billing section I have an Estimate and a Free rial item which shows I'm going to be billed for 39 users&nbsp...

• Question
• cloud
• jira-service-desk

Hey guys,   Im trying to figure out how emails generated by Jira are being redirected back to it. Im getting this error message it doesn't provide me a lot of info.   Any suggestions? ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have setup ten different Request Types in Jira Service Desk. Each of our requests shares the same Issue Type (Service Request) and the same workflow. They also share the same field sets. We just h...

• Question
• cloud
• jira-mobile-apps
• jira-service-desk
• mobile