Community resources
Community resources
Community resources
Jira Service Management
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Hi We have a servicedesk project were users without a license (anonymous access basically) are allowed to view the tickets in the project. This was meant so that certain people that don't require a ...
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Hello. Our customers write us about bugs. SD agent creates a linked bug in Jira Sofware for this issues. After that developer needs to get details from customer. He needs write public comment, but h...
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Hi everyone, I have allowed the customer to make a transition to close and reopen on the customer portal. But I need a pop up message when customer clicks on the reopen. A message like...
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in the case of my inbox, I can't be connected with the Jira system.(jiRa Service Desk) And I received message, "mail-server: Authenticate failed." How can I do it? or Anything else to check?  ...
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Size of banner / Don't show Help center name & Front page title in JIRA Service Desk customer portal
1. What is the size (resolution) for banner will just fit in the format and have no cutting area, just perfect for customer portal? I uploaded 2048X384 which seems too big. 2. Can I remov...
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we implemented mimecast and now emails from Jira seem to be rejected by anti-spoofing polices. I am looking for a list of IP addresses that Jira uses to send emails so that I can whitelist them.
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The customers we have submitting requests into our Jira Service Desk are our internal employees who support our actual customers. That team works with our customer's profiles in Hubspot. We have alre...
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How do I change the message that appears on the Client Portal Certificate screen?
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I have multiple projects, each with multiple request types. In one of my projects, I have deleted all request types instead of 'Get IT Help'. When I click to add a new request, I continua...
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....TeamRecipient; import com.ifountain.opsgenie.client.swagger.model.UserRecipient; import com.ifountain.opsgenie.client.OpsGenieClient; import com.ifountain.opsgenie.client.swagger.ApiException; public...
- Question
- opsgenie
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Is anyone using Opsgenie with Digital Transformation Platform Solutions like SoftwareAG(webMethods)?
Hey folks, I'm a former webMethods (SoftwareAG) developer and I am currently Head of the Statuspage and Opsgenie Customer Success Team here at Atlassian. I wanted to follow up and share some st...
- Question
- opsgenie
- transformation
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When customer view their requests through the portal there is no 'creation date' or 'last updated' columns which would be useful for them to see. They have to click into the individual request in ord...
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Can I preview image that comes with grafana alert on incident window (in extra properties)?
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Hi, Since there is no other way to check if unauthorized email addresses have tried to email to a project in Jira Service Desk, we check logs for all our projects daily. It would be easier to see n...
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Hey there, any possibility to add "Issue Status" to the Quick Search Results? Often we find lot's of similiar Issues, most of them already closed - but Quick Search still shows them ... making it v...
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Good Morning I created a field and would like to add a condition to it. How do I do that? Example: When the analyst tries to complete the issue, if the field is not filled, I want JIRA to force i...
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Hi I want to add an approver step in the Jira service desk cloud version. it seems to not be working same as the software version
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does the SLA recalculate for open tickets after setting holidays for the past period?
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Greetings Is it me or some of you guys are getting this. When i export issues to excel the Reporter name does not show the Reporter name it shows numbers and words like this qm:9...
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- cloud
- jira
- jira-cloud
- jira-service-desk
- report
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Hi, I use jira service desk and our customer create issue with incoming mail server. I dont want to receive mail from the same adress in 5 minutes. Is it possible prevent receiving multipl...
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Hey everyone, Was wondering if you can help. I've set up both Classic and Next Gen projects for Jira Service Desk however as a business we believe the future may be moving tow...
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I want to have count of the issue that has been reopened based on the transition. I am stressing it is based on the transition I need to have a count of the issue that is reopened. Can anyone...
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I am configuring three projects in Jira Service Desk (Cloud), and want to know how do I configure permissions, so users of one project cannot access and edit items in other projects.
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Hi there! I have recently discovered that the parent page that JSD automatically creates when setting up the linked Confluence project shows up in search results on the Help Desk. What type o...
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When using the new view for Jira Service Desk classic, it removes the quick link button to add attachments to a ticket when viewing after creation. It also doesn't have the option to browse ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |