Jira Service Management

Hello, My Customer Success manager wants the new v4.8 Jira Service Desk to be interconnected with our existing v8.8 Jira server. By this I mean that the tickets are created with Jira Service Desk, ...

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• jira-service-desk

Hi Team, Hope you are doing good In the Latest Jira Service Desk we have seen , Multiple Select option which helps to Comment / Assign / Delete the Ticket which is good. We are working on emails a...

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• cloud
• jira-service-desk

Hello there. One of my customer is using Script Runner Behaviors for dynamic forms and for prefilling data to various fields based on current user. Mainly: The Current user is filled into custom ...

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• behaviours
• insight
• jira-service-desk
• scriptrunner

Hi. When I'm, as a site admin, creating a new project in the Cloud Service desk portal, it contains one SLA by default: time to resolution. In our organization, we support many customers and have s...

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• cloud
• jira-service-desk

new sla goal -> "time from field" is always greyed out - mouse hover => 'field list is empty'   basically trying to get sla deadline to be end-of-business-day (either today or for X days...

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• cloud
• jira-service-desk

Suppose I have a customer issue and create an internal issue to handle a demand with another team. I link both issues. When the other team resolves that issue, I would like my client issue to also ha...

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• cloud
• jira-service-desk

Hi Dears, I have created a new service request with his corresponding screen and fields. When I create the incidence by the team user or administrator the field Table Grid Editor&nbsp...

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• jira-service-desk
• jira-service-desk-server
• server

I've looked and researched some much, and can't find an answer, everything I saw was outdated, or inapplicable for the Cloud instance of JSD.  I want to restrict access to a specific transition...

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• cloud
• jira-service-desk

Hi Team,  I have below 4 fields with the sample values - Category (Drop down) - Business Applications, Other Applications Service (Drop down)- A4IS, Blackberry Criticality (Drop down)- Very...

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• jira-service-desk
• jira-service-desk-server
• server

I made about 8 different queues but for now would only like to use 1 for all agents. Can I somehow disable the others instead of deleting? Or make them only visible to certain users?

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• cloud
• jira-service-desk

Hi,   Is it possible restart issue count number?  So , I making some test on a project to configure it, after the test is it possible restart issue  identificaton number? Best ...

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• jira-service-desk
• jira-service-desk-server
• server

I must've edited the default pre-configured rule called "Triage email requests" and I'd like to reinstall the default one. How do I do that?

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• cloud
• jira-service-desk

I created an automation to convert incoming emails from our monitoring system to request type "Alert" which is part of issue type "Alert" but it won't let me change the issue type in the Automation t...

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• cloud
• jira-service-desk

Hi all, I need to know, how Jira SRV can handle the tickets we will get from an other company which use Remedy. So I read from this side, that with a plug in the basic info can "imported" to Jira. I ...

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• jira-service-desk
• jira-service-desk-server
• server

When replying to a customer ticket using the iPad app (Jira) pressing the return key does nothing and does not create a new line in my response. This greatly limits the type of responses I can send ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I can’t see how to add a service desk customer to an organisation. The help page simply says to use their email - is there a special format to do this? https://support.atlassian.com/jira-service-des...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm using the REST API to create a JIRA Service desk ticket. Currently, I'm adding the parameters via the RequestFieldValues property in the POST request.  This object contains no styling in th...

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• cloud
• jira-service-desk

Cant add an XML file in the Jira Service Desk  

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• cloud
• jira-service-desk

Good day I very new to this and I would like to use the service desk. how do I go about it from the beginning? Regards   Masimba

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• cloud
• jira-service-desk
• jira-service-desk-cloud

It seems that I have two projects which sync organizations. When i remove one organization from a project it is removed from the other as well. I want to remove al organizations just from one projec...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, Since I downloaded the latest source version I am facing a couple of issues with the source tree. 1. I getting red exclamation mark on remote and If I click on the remote I am successfully...

• Question
• cloud
• jira-service-desk

Hello,   I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant'   How d...

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• cloud
• jira-service-desk

Every time I try that using "Connect a custom email account", I get the error "unfortunately jira couldn't connect to the mail server". We user Microsoft with no MFA. We are using JIRA cloud hence n...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Does it allow blocking of request records in the call center? As long as the customer is indebted to our company, new requests should not be allowed to be registered at the call center.

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• cloud
• jira-service-desk

Is it possible to resend the satisfaction survey? Can I resend the batch search for multiple issues?

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• cloud
• jira-service-desk