Community resources
Community resources
Community resources
Jira Service Management
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Hi! I have a problem with Jira character encoding. I have a Groovy code which is used to execute POST request to my server app (Express.js) and recieved data has question mark symbols instead of cyrr...
- Question
- character
- confluence
- database
- encoding
- groovy
- +5 more tags...
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Hey, i tried to disable the "keep me logged in" checkbox by default as explained here: https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-default-7923...
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I want get export of comments in JIRA Issues to a Excel. If not want to know how the Comments are stored in the JIRA database ?
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In the workflow transition post function, there is a possibility to copy fields from the parent task. I would like the ability to do the opposition, ie, upon transition, update the field in the paren...
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Is there a way to change the priority of the fields displayed when you hover over the reporter within a ticket? We have no need for time zone info, but would prefer to see department and locat...
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Is there a way to bulk upload hundreds of canned responses from say a csv file? We are moving to Jira Service Desk and need to bring over our existing canned responses. Having to enter th...
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Hello, I am setting up an automated email to the reporter based on an approval through Jira Service Desk Automation. When the issue is approved, it transitions (lets call it transition X) to a plac...
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START Edit ---> Hello, I have an update and hopefully someone can help show me what I'm missing... I have installed Service Desk and so far I am only able to get to the part of the instructions...
547 views 2 0 Deleted user January 17, 2020 -
We are looking to migrate from Zendesk to Jira Service Desk but we see a show stopper issue that I’m hoping someone can point me to a solution. Currently, we have Zendesk set up where if som...
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Hi, I'd like to disable customers from disabling their request notifications. Use Case: Customers disable notifications on their Service Desk requests (either accidentally or on purpose and f...
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Hi, New here. I am having trouble assigning articles to a category in the service desk interface. It seems to only pull the first 50 results and I have more than 50. One workaround is that I can ope...
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Scenario: My users raise support requests in a JIRA Service Desk (server-based, if that matters) instance that I manage. Where appropriate, I need to escalate some of these issues to my vend...
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I am trying to create a link to a MS word document on my Jira Help Desk next-gen (that works fine!). However, when the user clicks on the link they want the file to be open in MS Word des...
- Question
- jira-service-desk
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Hi, I am looking to restrict priorities on the customer portal. I found a solution here : https://scriptrunner.adaptavist.com/5.5.7/jira/recipes/behaviours/restricting-priority-and-resolution....
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Hello, I have Jira software and Jira Service Desk on cloud. In Jira Administrator it says that the they are connected. However, I cannot create linked issues into a Jira Software Project from...
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Good morning, we have the trial of Jira SD and we're interested in the product but we've a few doubts: * I've configured some roles in Settings --> Security --> Project Roles but when I'...
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We have customers in different languages for a single Jira Service Desk Project. Would we like to know if it possible to set each issue created in customer language (including automatic messages that...
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Can organisation members see other members support tickets?
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I have an email address set up that when a user sends email to it it is received by a Jira Service Desk project and used to create a request. This is working. The project is set up so tha...
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...bsp; <optional>true</optional> </dependency> Thanks in advance
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Hello all, Is it at all possible to implement mutiple "tenants" (if you can call them that) in Jira Service Desk? What I mean is: I want to have a single project, that has 3 teams (Helpdesk, 1st Li...
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Greetings im hoping you can assist me in this situation. I have project and i need to create 2 different servicedesk, They are working independently. 1. Finance department&n...
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Hi! Currently, when a ticket is cancelled (resolution set to cancelled) customers still get the notification mail to rate how satisfied they were with the way their ticket was handled. Is it possib...
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I have several Mailboxes from different countries that are delivered to Jira. Right now i have to manually insert in my custom field "country" for each issue. mailbox.italy@mail.com -> Ita...
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Create JIRA Issue with REST API via vrops error code 400 Header Content-Type application/json ----------------------------------------------------- Boby { "f...
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