Community resources
Community resources
Community resources
Jira Service Management
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I have two project that are being share and Im not able to change the workflow for one of the projects, I believe is because the project is share. Is there any way to un share the projects without l...
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I'm new to Service Desk and I'm setting up the fields for the Report a Bug screen. One of the most important things I need to ask my customers when they find a bug is "in what version of the sof...
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I can't find the Original Estimate field when the request type is by email
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I am trying to share my Jira Service Desk (JSD) Dashboard with Jira users who aren't Service Desk users. The users are able to access my Dashboard and Filters but are not able to see any data. I hav...
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Unauthorized: Could not find stored client data for 797ddc7d-5c45-335f-a1c7-0315312873f8. Is this cl
when trying to connect aws service catalogue app Unauthorized: Could not find stored client data for 797ddc7d-5c45-335f-a1c7-0315312873f8. Is this client registered?
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I can't edit or view workflow tickets from Jira service desk application. It will just be stuck on loading forever. THe console shows following errors when trying to view workflow: TypeError: thi...
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Assuming that I'm using the cloud-hosted version of Service Desk, is the URL for accessing the system http or https? Equally, for the customer portal, is it http or https? Is it diff...
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We're having an issue where a new ticket is raised every time we receive an email that someone else replies to. Example: Jerry emails service desk with an issue, cc'ing Alice and John. This creates ...
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I have a created a new service-desk project for a customer of ours, and while QAing the flow (Incognito) I found that on the landing page (the portal) client can potentially view other service-desk p...
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We are trying to give some service desk agents some more permissions for editing the reports that have been built. I know you can give admin permissions but really don't want them to have acces...
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Hi, I'm using two screens on a project and it works as expected : - one that contains the summary field to enable its edition when a ticket is created - one that does not contain the summary field...
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- jira-server
- jira-service-desk-server
- server
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We are just setting up JSD, and run already into a problem: We need the customer to be able to select his language on the JSD portal. And this was working until recently fine (despite the fact that ...
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Let's say I buy JIRA Software, can I just buy additional Jira Service Desk Extension to have customizable requst templates (for hardware requestion as an example) or do I have to buy Jira Software +J...
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Hi, I can' t delete announcement banner via DB script. I receive this error in database: Table "PROPERTYTEXT" not found; SQL statement: How can i resolve it? All pages are blank. ...
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Hi everyone, our Service Desk Licenses will expire at the end of March and we are not going to extend them. We will continue using Jira Software though. Can anyone tell me what hap...
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Hi Team, Application is on Server. Using Automation for jira plugin. The requirement is that once the ticket is in XYZ status, Automatically mail has to sent to the user . In the content of the m...
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The Reports in Jira service desk is giving me the following error = Unable to load bridge "wrm/require" .
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The edit Queues is grayed out so i cannot do any custom Queues.
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Hi. After upgrading Jira from 7.11 to 8.5.3. I found the following problem. When adding a file to the attachment field and click Share with customer, the link to the file is not added ...
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Which setting helps in ensuring an agent's reply to a customer is sent from a shared email like "support@company.com" rather than "agentname@company.com". Hence, I would like my customers to recei...
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Hello everybody , I'm trying to follow this guide for migrating to MYSQL: https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html?_ga=2.216236566.1209165574.157901028...
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ご担当者様 お世話になります。 FXcoinの前田と申します。 クラウドサイトよりログインし、CloudFree時に 作成しましたプロジェクトを下記操作手順で削除ができないたので 対処方法をご教示ください。 また、当社での対応ができない場合は、御社による削除対処を希望します。 【操作手順】 プロジェクトに移動して [プロジェクト設定] をクリック。 サイ...
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Hello I keep getting a couple of errors on the JIRA CLOUD service desk, saying "token missing" "failed to fetch data""cannot find default template" , i have reset my internet memory cache and this d...
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Hi, I am looking for a way to use this function with an API call for my customers is this possible? Thank you in advance
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |