Connecting Custom Email to Service Desk - Deletes all emails in inbox

[ACRR Assistance]

Hi Altassian Community!

I connected my custom email to the Jira Service Desk so I can start managing tickets from Jira, but it also automatically deletes any email that is on my Yahoo inbox. Is there a way to prevent this? I'm new here so I haven't fully explored the platform yet, although I'm really grinding to learn more about it.

Thanks!

Robert

[Brant Schroeder · Accepted solution]

Robert,

  You can learn about the email handler here: https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

As stated in the documentaiton 

How Jira handles messages on a mail server

• Jira scans email messages received in you'r account's inbox. With an IMAP server, you can specify a different folder to scan.
• If Jira successfully processes a message, it deletes the message from your mail account or file system. If a message is not successfully processed, it will remain in your mail account or file system.

[ACRR Assistance]

Thank you very much Brant! It worked.