Community resources
Community resources
Community resources
Jira Service Management
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I've added a custom email address to the service desk. Issues are being created by emails to that address, but I can't seem to find a way to use this account for replies too. I would like customers t...
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Hello together, I have the following situation: Two service desk projects (let's call them A and B). "Customers" create tickets in project A via the portal. Service Desk Members of project A then ...
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Hi to all, I've a question, I create a project and setting permission from not allow customer to enter in my portal or register account. But if I they send a request from email to my email channel,...
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Greetings I want to find out if its possible to have a report of a person who assign an issue to assignee. I have a group of service desk agents and they assign issues to person...
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Hi, Our customers are getting Bounce Mail from bounce@atlassian.net when they try to add service desk mail id in an ongoing mail thread. Secondly, in some cases ticket is getting created bu...
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Hi, Translation of service desk is not complete - some of the phrases are in Polish (this is our default language), and of them are not. Please check the example below - 'opis' is a Polish word, bu...
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Hi, Whenever a customer mails on our service desk mail id, a ticket is created on our Service Desk. This is as desired. Following this, the creator of the ticket is notified about ticket creation o...
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Hi, I have setup the online portal for our customers to use and just wondered if it is possible to amend what columns are shown on the page that lists all of the tickets. Currently it ...
- Question
- jira-service-desk
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Hi, I am trying to make a group for servicedesk customers they only need access to the portal I added the group to defoult Service Desk Customers role I also gave it the permision to browse but ...
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One of my agents changed the visibility of one comment from external to internal, and another added an internal comment in that issue. Afterwards, we are no longer able to open that issue. I can find...
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Dears, we found Critical Vulnerability for ScriptRunner version 5.4.40, we are planning to upgrade the version of the Adaptavist ScriptRunner to JIRA 5.6.12 or higher. Please guide us th...
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Hi to all, I've a little question for the suport. I have login in my Atlassian Account in Bitrix but if I try to open some ticket or to find opened ticket, the integration doesn't work. In Jira Ser...
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Hi, I have setup Jira Service Desk for my company, but many customers have complained that they are unable to view and comment on tickets even when they are added as request participant or t...
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Hi! We have Jira Service Desk set up to automatically create a sub-task when a customer request is raised via the portal. Sub-tasks are used by the internal teams to record all the differ...
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The "Type" dropdown field in the Create Issue screen is now displaying Request Types and Issue Types, whereas previously it was just the Issue Types which were available for selection. Can I set this...
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Hi, I am reviewing our processes and wanted to get some input on best practices for resolving and closing tickets. Our proposed flow: Customer asks question - we provide answer and mark tick...
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i am using jira system in our company when i attached files that have china chracters the file name is breking
- Question
- jira-service-desk
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I have installed cute for jira, but donot no where to start in the particular project first,can any one explain me ,where to start using cute for jira from basic step by step manner.. Thanks
- Question
- jira-service-desk
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Hi there, I am trying to update the description field using a script within project automation. I have the script which process the description line by line and make the changes if the conditions a...
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I want to create a set of sub-tasks when a service request approval transition occurs. For example, when a form is filled out in JSD, it then gets sent to our HR department for approval. In this cas...
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I'm working in a classic project and I want to learn how to add default assignees for code reviews so my team does not need to update the Code Review field each time we create a new ticket. We...
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Hello, When I'm trying to access to a project, I receive a message saying: This project isn't available It may have been deleted or your permissions may have changed. In my profile I see ...
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When I try to add a user to the Customer list of a service desk project the user is showing but when I navigate to a other page and go back no customer is showing in the customer list. Custo...
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i have defined in the project, that the email is support@ourdesk.altassian.com 1. when an user sends an email to this email address, a ticket is created 2. when an agents replies to this email, the...
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I'm trying to install service desk 4.1.0 from the upload application tool from the version and licenses page. We have Jira Software 8.1.0 and Jira Core 8.1.0 installed. I'm getting the following erro...
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