Good afternoon, We use Jira to work on incidents. The incidents enter us by email. If I solve an incident and move it to a completed state, I need that if the client answers me about that email we s...
We are testing people's data database by connecting it to JIRA Servicedesk via script runner resources. We would like to display the following people data into custom fields like: DB column(s) ...
Hallo everybody, I have a question regarding some email concepts and I don't get the 'big picture': - In my understanding I need to configure in general the Incoming Mail Handler. This enab...
When a ticket is raised by the Support team and the organization is associated an email goes out to all customers within that organization. However, when 1 person within the organization respon...
Hi, Is there a way to export all the Jira data to report off of the Pivot? Also, Can we get to see the tables in the backend? Thank you.
...ustomers our agents add specifically to the project but that only results in our users not being able to send requests via mail anymore. Additionally, I set the action "create issues" to public. -&g...
Nothing here, Solved it on my own
Hi all, I have a self hosted Confluence and Jira service desk however is not clear how I can connect them together. Any ideas or article that I could use as reference? &n...
My Logstash using file input which mean its stream the file log. Everytime i added the new one (new log) it sent to the elastic index but it wont triggered the opsgenie to create an alert. but when i...
Hi everybody, just to verify: We have two Organizations here and we want to have specific portals for each organization. My understanding is: - I need two projects, one per Organization - Each pro...
Hey, in the Customers is this note: Everyone with an account on this Jira instance is a customer. Every User I have in the project is listed there beside one user. His role is just 'administrator'...
Hi, I am all of a sudden getting the same issue but im on a paid plan?
Hello. I would like to create a simple inventory for my Jira Servicedesk. Basically, we have a IT storage room with computers, monitors, switches ect, and I would like to be able to track what we ha...
I want to assign default Approver for a customer/organization. For eg: if someone from the Sales Team wants to request for an Asset via JIRA Service Desk, right now he will have to add the app...
Now Jira is creating only one LTB report, cannot create another after correction. Please help.
I am new to Service Desk so started with a Next Gen Service Desk - but I am unable to see where a Issue can be broken up into Sub Tasks. Where the documentation suggests there would be a button...
The current message in the email that is sent to newly invited users says: "Jira is the project tracker for teams building great software. Sign up now to track your issues and tasks, colla...
I'm looking to bulk upload tickets to a Jira Service Desk project. I have tried following the instructions in this article: https://confluence.atlassian.com/adminjiracloud/importing-data-f...
Hi, tried to import data from Salesforce to Jira service desk for Salesforce migration to JSD. Some how I got these data into dev instance of JSD and implemented in production, but the results was u...
I would like to change the text that is visible in an attachment field. Currently it says "Drag and drop files, paste screenshots or browse". I would like to remove the "paste screenshots" to ...
I am setting up our customers in Jira Service Desk Server 4.3 and realized that each time I add a "Customer' on the Jira Service Desk Project (Project->Customers->Add Customer) it is also addin...
Hello, When we use JETI to e-mail attachments to end users it doesn't show when they open the e-mail in the iPhone mail app. From the inbox it shows there is an attachment with the paperclip i...
in order to customize a unique email address that our customers will use to raise ticket directly with JIRA we have created a new email address on our company's domain (Gloat). However when ...
Customers are seeing all Closed/Resolved tickets when selecting the OPEN Requests
For a specific Service Request - I need to link a Template (Word Doc) How can this be achieved
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