Community resources
Community resources
Community resources
Jira Service Management
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ticket opening by email with the same title and origin is creating several ticket's
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Where is the 'Issue Type' located in new view
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Called that this closed I can not finish even being the system admin. Say you are not allowed to transition this item
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Hi, I am trying to understand the UI differences between the Jira Service Desk Help Center for the cloud vs server. The image below shows some blocks the user can click on and I wanted to...
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Occasionally I don't receive a notification to inform me that a customer has added comments to a ticket for which I am the assigned agent. This only seems to happen when the comment is added via the...
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Jira Service desk says that our maintenance support license has expired yet when logging into MyAtlassian account the license is valid for another year. We have tried re-applying the license bu...
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...tc). Ya digo, funcionaba bien la semana pasada. Estas son las propiedades del manejador: CC Responsable: true CC interesados: false Crear Usuarios: false Dirección de Correos de R...
- Question
- jira-service-desk
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I`m investigating if it`s possible to export statistic reports with specific data about the raised service desk tickets. We are in the process of analyzing optimization of our hotline support....
- Question
- jira-service-desk
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Hi, is it possible to restrict the visibility of the announcement banner or better the "issue collector html / javascript" we used on certain groups or users in Jira? The issue collector button shoul...
579 views 0 1 Deleted user February 26, 2020 -
We have begun using a Jira Service Desk Starter License (Server) and are having problems using multiple domains on our IIS reverse proxy with Jira. The reverse proxy is configured properly and we use...
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My issue type icons in Jira Service Desk Cloud are missing. See attached. This is a fresh install with no customisations. Any ideas?
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I want to prevent users from creating an issue in Jira (i.e. using the '+' icon) and force them to use the portal. I only want this to apply to some issue types. This is because the porta...
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Hi, I created issues from a table in a Confluence page and linked it to an Epic The issues get created (as I viewed it in Jira), but the links in the page to the Jira issues is missing.&nbs...
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When I create a ticket in our service desk on behalf of a customer, the Organizations-field is not filled with the customer's organization. When a customer raises the issue himself, the field is fill...
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Please enter your license key Unknown error occured An unknown error occured, please contact support. None of the trial, or the premanent licence key works..
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Good Morning, My business is looking into moving our Service Desk over to JIRA Service Desk and a few of us have projects that involve looking into Automating daily tasks. I have read the documenta...
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Hi everybody, My company is using JIRA. And my task is to use the API to get the same data as the data in the csv file when export from UI Web (all fields). I am new to JIRA. I need your help. P...
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Hello, I have a Jira server instance and an Jira Service Desk instance, now i want to get somehow in my Jira Service Desk some text information from a custom field into Jira Service desk, st...
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We have recently added updated SLA's however they only seem to cover the tickets created from the date that the SLA was updated. Will the update not factor in any JSD tickets prior to us adding...
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I followed the steps on how to automate priority, after implementing the automation. The urgency and impact field became needed to be input before you can send a request. However it is a pro...
- Question
- jira-service-desk
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....FileUtils.cleanDirectory(FileUtils.java:1721) ... 59 more 2020-02-26 07:28:54,988 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLaunc her] Database transactions enabled: true 2020-02-26 07:28:5...
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I can see the time tracking report under the software side, however I am unable to find the 'time tracking' report for JIRA Servicedesk? help?
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I have the Opsgenie to Jira Service Desk integration configured and working to where when an alert is created in Opsgenie, it will create a ticket in JSD. The last piece of this I need to wo...
- Question
- jira-service-desk-cloud
- opsgenie
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...erified with my remote host that my login credentials are correct. I've updated setenv.sh with, VM_SUPPORT_RECOMMENDED_ARGS="-Dmail.imap.starttls.enable=true -Dmail.imaps.auth.plain.disable=true...
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I'm looking for configuration guidance around custom fields and their related request types. They way we have it configured now creates a mess for agents attempting to create a new issue using the + ...
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