Community resources
Community resources
Community resources
Jira Service Management
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How can I setup a rule to send an email when an alert goes from unacknowledged to acknowledged?
- Question
- opsgenie
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Can you use scriptrunner to delete automation and transition comments on the customer portal? If so do you know what the code would be or what API allows you to access these comments?
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Hi, im trying to automatically change status after a time period withing the workflow. Im new to jira currently using the free jira desktop service (to if it works well for our organization). anyon...
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Hi, I need a query to check tickets created by all email domains except one abc.com is there a way to achieve this?
- Question
- cloud
- jira-service-desk
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On my New Relic integrations, it opens an alert on OpsGenie that automatic triggers an incident creation, but when New Relic incident is resolved (automatically), my OpsGenie alert is closed but I ne...
- Question
- opsgenie
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Hi All, Is there a query to build a filter to see all tickets opened in a project except one domain say i need to exclude tickets from abc.com and see all other tickets?
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Hi, Is there a way to define a custom field in service desk that it's value is based on the organization? That is, I have several organizations that I support in my service desk portal. I would like...
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How do I change values of particular field? For Example: Currently, field "Priority" has values - High, Medium, Low I need to remove all these and put P1, P2, P3
- Question
- cloud
- jira-service-desk
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Unable to find Jira project user for translation dropdown Unable to find dropdown in above screen, but in documentation they provided dropdown https://wiki.resolution.de/doc/language...
- Question
- cloud
- jira-service-desk
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Convert calculated ticket age (days) into month-day format using automation for jira add-on
- Question
- cloud
- jira-service-desk
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Howdy! I realize that Jira doesn't always handle HTML well but: I am testing a service that will route requests into Jira. In order to activate it properly, I need to verify that...
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How do you change the name associated with system changes Like when a ticket goes from resolved to closed it shows my name as the user doing it. I would like to set that to be a generic account...
- Question
- jira-service-desk
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Can I create different SLA's and assign them to different request types?
4,115 views 3 0 Deleted user April 10, 2020 -
Is there any capability for the cloud offering to integrate with Chat software? Or, is most of the plugin integrations require on-premise installations?
- Question
- cloud
- jira-service-desk
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I'm attempting to recreate the custom workload report for the following reason: I want to be able to create a report on the dashboard for our manager to view her teams workload. Is this achievable? ...
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I'd like to start counting my time from when an issue was last updated not when it was created. If the user writes back that they need more time, how can I account for that in the SLA? I also...
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Anyone having issues with attachments disappearing on Jira Service Desk? Our permissions look solid and are in light with attachment guidance and it works most of the time. But on certain days when ...
- Question
- cloud
- jira-service-desk
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Is there a way to block Users from logging in but still allow them to create an account. Here is our case and why we want to accomplish the above. We need to make the help center only available...
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G'Day Mates - I'm having troubles mentioning regular customer on JSD, this is my scenario: JSD Version: 4.5.1 Jira Software: 8.5.1 User is a regular customer, no permissions, no groups added, t...
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My team is complaining that when they click Create, the project does not default to the active project they are in, which leads to issues being added to the wrong project. Yes, you could argue ...
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We had a user run into this error yesterday. He had to have been connected to the internet to even reach the service desk. Does anyone know what prompts this error? I found a somewhat similar issue ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Is there a way to link the issues registered in the jira service desk to the jira software? The issues of the projects we manage internally registered issues(jira software) and externally registered...
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Service desk is set up for inbound email requests to create tickets. However, I'm trying to send an outbound email notification when I create a JIRA on their behalf. I need step by step instruction o...
- Question
- jira-service-desk
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Cradlepoint is looking to use Jira to facilitate our On and Off boarding process. Is it doable?
- Question
- cloud
- jira-service-desk
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I need to change the number format of field in the customer portal. Now the info it is shown without any separator. For example, ten millions it is show like 10000000 , when this arrives to an approv...
- Question
- cloud
- jira-service-desk
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