JSD Widget not working on Internet Explorer

[Chris Sewell]

Hi,

We use the support widget which you generate on our site and it works fine on all browsers bar IE. The code used is below along with the error we receive:

<script data-jsd-embedded data-key="<key here>" data-base-url="https://jsd-widget.atlassian.com" src="https://jsd-widget.atlassian.com/assets/embed.js"></script>

SCRIPT1010: Expected identifier
iframe.js (78,211820)

Regards,

Chris.

[Angélica Luz]

Hello @Chris Sewell,

Thank you for reaching out to Community!

Allow me to step in to share with you that Internet Explorer is no longer a supported browser. It means that, even if we can replicate the issue, the bug won't be fixed. 

For more information, please check the article below:

•  Retiring IE11 support for Atlassian cloud, server, and data center products

Please, use a supported browser like Edge, Chrome, Firefox, or Safari.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Jack Brickey]

Hi Chris, I think you are going to run into issues w/ IE TBH. I assume it is working for you in other browsers?

supported-browsers 

[Chris Sewell]

Yeah works fine in all bar IE.

[Chris Sewell]

Any ideas on how this can be fixed or gotten around? Currently there is no way of contacting the service desk from our product on IE.

[Jack Brickey]

Unfortunately I do not. I don’t use IE.