Jira Service Management

I set up a number of custom reports. Yes after setting them up (and saving them), when I leave the Reports page, and return to the reports page, they have gone. This has occurred multiple times now...

• Question
• cloud
• jira-service-desk

Hello,    I have 2 admin accounts A and B. I noticed I created filters on account A but when I'm in account B I can only see some of the filters created by account A.    Could...

• Question
• cloud
• jira-service-desk

Currently the notifications come back as standard see above, is there a better way to customise the emails with out logo and signature? 

• Question
• cloud
• jira-service-desk

Is it possible to have multiple service desk portals (one that requires a log-in and one that doesn't require a log-in)?  One of our teams already uses Jira service desk and people who submit a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have set up a next gen service desk project. I have a created an automation that when someone assigns a ticket to themselves when it is in a certain status, the automation will transition the ticke...

• Question
• automation
• cloud
• jira-service-desk-cloud
• next-gen
• workflow

Ideally, a customer support ticket would come in to a single project (or queue?) with a definition of the product and version for which an issue is being reported. I don't see anyway to do that immed...

• Question
• cloud
• jira-service-desk

I am moving to JSD from another tool and need to replicate a variety of SLAs - some based on UK business hours, some on US business hours; some for our high priority clients as well as our standard c...

• Question
• cloud
• jira-service-desk

I looking to send a customer notification email to an email distribution list when a specific status is triggered in one of my workflows. 

• Question
• cloud
• jira-service-desk

We have AWS cloudwatch sending a SNS notification to the following:   https://api.opsgenie.com/v1/json/cloudwatch   Is there a way when configuring the alarm in Cloudwatch to also inclu...

• Question
• cloud
• cloudwatch
• opsgenie
• priority

Good afternoon, I would like to integrate my jira service desk with my supplier's jira service desk instance. We want a unique opening path for our client, and from the identification of the suppli...

• Question
• cloud
• integration
• jira-service-desk

Boa tarde, Gostaria de integrar meu jira service desk com a instancia do jira service desk do meu fornecedor. Queremos um caminho único de abertura para nosso cliente e a partir da identificação de ...

• Question
• cloud
• integration
• jira
• jira-cloud
• jira-service-desk

I recently had the chance to catch up with @Nick Frandsen, co-founder of Dovetail Studios. Dovetail helps design, build, grow, and invest in technology companies, primarily in Australia and incr...

• Article
• opsgenie

I've created a new custom report in JSD for issues changing status within 8 hours of creation. The report is showing 0 for the past and 229 for today. How do I get it to run correctly and show the SL...

• Question
• cloud
• jira-service-desk

Hi, I'd like to setup a workflow that allows a defined group to veto a ticket (change) for a certain time window. Example: A change ticket for a disruptive deployment is created and a group of key ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to create a template with single fields, which I can add as a new process. E.g. a ticket template with pre-defined fields:   Ticket No. Modell Actions to be performed with tic...

• Question
• cloud
• jira-service-desk

Hi there, Is there a possibility to let reporters of incidents speak to an on-call agent directly via phone? E.g. There is an incident, Lisa calls the Incident Phone Number and Alex who is on call ...

• Question
• cloud
• integration
• opsgenie
• phone
• redirect
• +1 more tag...

I have integrated pagerduty with JSD. When I change the priority of tickets on pagerDuty  , I should see the same priority on JSD which is not happening. I have another question. I don't think ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   Is there any way to create a Rule in Automation that will close an issue after the customer will complete the "Customer Satisfaction" or close in 3 days for example if that customer sati...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I've configured a security level scheme with 2 levels, Group A can see their issues AND Group B issues (level1) but Group B can ONLY see their issues (level 2). The issue starts with level 1, then t...

• Question
• issue-security
• jira-server
• jira-service-desk
• security
• server

Hi, 1. I delete a person from JIRA Service Desk customer 2. I open a tickets typing his name on request participant field 3. Auto suggest for the deleted users still appeared Is anyone know h...

• Question
• cloud
• jira-service-desk

Hi there,   I have a Jira Service Desk (Server) installed and 2 projects, each one with their portals of course. Now how can i restrict the users of one project to see the other portal and th...

• Question
• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi, Is there any way to let Jira service desk report to statuspage when someone reports an incident, then put it to in progress when the jira ticket is? Or even an add on to link them while viewing t...

• Question
• cloud
• jira-service-desk

Hi, I am facing a problem. the dashboard was created about a year ago. Now, when adding new gadgets or changing the current ones, I get the error "The filter configured for this gadget could not be ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there any way to limit the permissions to an specific agent, so he can only manage the issues where he is the responsible?

• Question
• cloud
• jira-service-desk

Can someone please help me how can i create a report using REST API.

• Question
• cloud
• jira-service-desk