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Jira Service Management
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We updated our Jira Service Desk (v8.12.1#812002) and now the activity stream of a user (usually it showed only the activities of that user) shows every activity. I'm speaking of that overview,...
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Dear reader, We are using the Servicedesk portal and now it's connected to one project. Our ideal situation is the following: Customer portal connected to 2 projects. The main goal is that our cu...
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- jira-service-desk
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Good morning erveryone. I am tasked with streamlining the Support-Ticket creation. Part of the requirement is to create attachments on newly opened tickets. Jira-SDs Rest-API requires the user to fi...
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how don't add Request participants to the issue when created it from the email letter?
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Hi, i would like to know how or where to ad the inventory/consumables in jira service desk, and how to allocate the consumable to a particular user. Thanks in Advance. Ramesh Gunasekaran.
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I need to delete some services from my Service Registry. The tutorial said to open the service, click More and than Delete, but there is no "delete" option, only "edit". How do I delete this servic...
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I need the url to be changed but in order to this I have to create a new account. However I want to use the same email I originally signed up with. I also want to be able to migrate the data over as ...
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I would like to have a ServiceDesk ticket added to the queue when an email is sent to a shared email box in o365. Where can I find documentation for doing this
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I don't get why this is so hard to figure out but is this possible? I see people talking about using the field "Customer Request Type" but if I try that I get a permission error. Thanks
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Preciso configurar um email com dominio da empresa no projeto de service desk, para que seja possĆvel abrir tickets por email. NĆ£o estou conseguindo alterar o email default AgradeƧo a ajuda
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When entering to Customers Portal, I see the projects in my organisation. Each project with its name and a Welcome message. I have created a new Project. In the Customer Portal I can see...
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I want to prefill a cascading list with a name based on the initial selection. Can that field (name) value be turned into an email address so I can send them a notification via automation? Or - is ...
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OlĆ”, boa tarde NĆ£o estou conseguindo mais trocar Default email account AlguĆ©m conseguiu fazer essa alteraĆ§Ć£o para outro email que nĆ£o seja da atlassian?
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Should we see the 404 error related to https://jira.atlassian.com/browse/JRACLOUD-66862 if the user is part of the group granted in global permission to do bulk changes but not a service d...
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Hi, I've been trying to find a way with Jira/ScriptRunner to hide the "optional comment" on the csat page the customer gets once they selected the rating. How could I do that? Cheers, Ber...
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Can you remove the footer that is sent to Customer in the email notifications? We would like to remove the links to Service Desk.
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HOW to receive automatic requests from instant messengers?
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Hello, i've created some custom fields and reused them in different projects/forms. Moreover, I gave them code names to not get errors while using automation. But now my agents cant understand the co...
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Dear all, we have used Jira service desk with our email support address to create ticket automatically when we receive email on this email address. We would like to know if it's pos...
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Hello, When I trying to delete an issue, I receiving java error. See attached Support ZIP file.
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help me ! my service desk can not link to confluence kb space , what happend ? see bellow screenshot , This application link does not support impersonation, by defaul...
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Hello, I installed the Clerk Invoicing add-on and I integrated Tempo add-on. But when I try to import timesheets using Tempo accounts as a filter the timesheet import don't work. Does anyone tried ...
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We are receiving the following error message in our servicedesk instance: Error- Something went wrong. Contact administrator. Only administrators appear to be receiving this warning, however. I ha...
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Hello everyone, I work as maintenance manager in dairy industry and I am new in Jira. I want to create an equipment list including the following attributes, SAP code, category, description, ...
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