Community resources
Community resources
Community resources
Jira Service Management
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I'm on Cloud and have gone to the new navigation UI. Since doing that, I can't find any of my project Kanban boards. In the search field I can "go to all" for every other type of issue, filter, etc.,...
657 views 1 0 Deleted user April 29, 2020- Question
- cloud
- jira-service-desk
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My goal: make it so that users, who might be locked out of their user accounts (and therefore cannot log into Atlassian or their company email) can submit a ticket using their personal (non-company) ...
- Question
- cloud
- jira-service-desk
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The approval as broken and I am trying to fix it has we have had some system errors from the cloud. I am trying to take a muliple user picker custom field cal Approver and add this to the work...
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...n their own through the portal. When I go to the portal and try to sign up as a new customer, the dialog claims to be sending me a confirmation email. But, it never sends it. This is true...
- Question
- cloud
- jira-service-desk
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My boss would like to show a 'breach v. met' report in Confluence. I have searched high and low for the breach date. Can someone help?
- Question
- cloud
- confluence
- jira-service-desk
- jql
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I have added the Organizations Field to Sub Task screen in my Project but it will not display in an existing or new sub task created. What am I missing?
- Question
- cloud
- jira-service-desk
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I have tried several ways to send a message to a telegram group when the customer created an issue. Telegram bot "SendMessage" is working fine but I want to send the issue data or custom data to the ...
- Question
- cloud
- jira-service-desk
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Wondering if we can limit access to cloud apps based on user groups. I am looking at migrating to Service Desk for our other departments and there is no need for all of my additional users to access ...
- Question
- cloud
- jira-service-desk
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...erms of the correct configuration. We are allowing Public Sign Up for Service Desk and not allowing Public Sign Up for JIRA. Crowd Directory automatically adds users to the jira-servicedesk-u...
- Question
- jira-service-desk
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We use TFS4JIRA and need to create a custom field for a request type in Jira Service Desk which cannot be edited by an agent as it will be automatically filled by the synchronization tool TFS4JIRA. ...
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I have tried configuring a regular user and a shared mailbox. I can't connect a custom email account to either. I can log in via outlook.office365.com using the same credentials without issue. I tri...
- Question
- cloud
- jira-service-desk
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How to remove the SalesForce NA5 Link Case Reference from JIRA
- Question
- jira-service-desk
- link
- salesforce
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Hi. I am creating this ticket on behalf of the company, which has a Jira service desk standard (Cloud) license. We have been experiencing problems to attach files to tickets and so are some o...
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I'm trying to filter in my search all the issues that have been approved by a user with a project role (e.g. Customer). How can I search issues related to users with project roles? I mean searching ...
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We have some areas that work with attachments and restricted content that cannot be visible and available to all users, such as payrolls and financial documents. Can I restrict the access of some us...
- Question
- cloud
- jira-service-desk
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Hi, I have an issue with a customer whose can't see any more any of the request he has created, nothing has changed with his user and permits, he used to see all the request has been created on his g...
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Hello, Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every 2 minutes. We ...
- Question
- automation
- cloud
- jira-service-desk
- reply
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As a Jira administrator, I can give an agent permission to some user. According this FAQ https://support.atlassian.com/jira-service-desk-cloud/docs/what-service-desk-users-are-there-in-jira-service-...
- Question
- cloud
- jira-service-desk
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Hi, I am using Jira Service Desk while configuring SLA, it says limit of 30, which can be extended to 60 on request to JIRA Team. I am going to have 200-SLA in 3 different metrics, so 600 in total ...
- Question
- cloud
- jira-service-desk
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HI, I would like to track that how many days a ticket sat in sprint before development started, how many days it took for development to complete and same thing for testing. I was thi...
- Question
- cloud
- jira-core
- jira-service-desk-cloud
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Dear Atlassian Support, I activated customer notifications for comments getting added to a request. Now I want that the customer is getting two emails, when I add two comments within 1min. Unfortuna...
- Question
- jira-service-desk
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Parent issue Type: Sub Engagement Child issueType: Contract details. A parent issue can have n number of subtask(child issue). Each subtask has a field "oracle project #". Requirement: I need to ...
- Question
- jira-service-desk
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I'm trying to make the customer portal for customers for a specific project which contains an portal. I have setup the permissions withing the permission scheme but it still does not allow customers ...
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Team, Need to address the vulnerability "NTP clock variables information disclosure", may I know how do we check and fix this? I have jira 7.12 version and we are soon planning to upgrade to 8.6 in ...
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how can i set up an email service
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