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Jira Service Management
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Hello, I've read about the possibility to migrate a site from Jira Server to Cloud. Is the way from Cloud to Server also possible? Regards Sh1ndy
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- jira-service-desk
- migration
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Hi All, I have set up my Insight addon and correctly populated with lots and lots of lovely objects. I have two issues. Issue 1. When i create an issue within my service des...
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Hi there lovely community! I was wondering if there is a way of knowing how many people enter the CS Portal/Help Center? I would also like to record how many people create requests through ...
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Hello, We active the function which allow to create the ticket by email. However, we saw that there are the tickets which were created from plateforme email like info@atlassian.com or so. Ob...
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Hello, Please I would like to know where I can find the explanation/definition of the different Jira Service Desk statuses. Declined Waiting for support Waiting for customer Pending Can...
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Hi! I need to disable worklog editing feature for every user except one Tempo group. Restricting issue editing is not an option Found this page: https://tempo-io.atlassian.net/wiki/spaces/THC...
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I want to create a dashboard for a few projects with similar data.
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Hi Community, hi Atlassian, I try to figure out which PD (personal data) is stored by JIRA ServiceDesk by Default. I found https://confluence.atlassian.com/gdpr/jira-records-of-processing-acti...
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Rolling out JIRA SDesk shortly at our site. We have the desk more or less set the way we need and are close to GoLive. We have a need though to customize the customer summary screen that the custom...
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Does Atlassian have any plans to support domains that use security defaults? It sounds like in October the current method of IMAP authentication will be blocked for all Exchange online accounts. At t...
- Question
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I'm trying to setup an email account for our serivce desk. We use O365 for email and have MFA enabled. I setup an app specific password for the account, and checked that IMAP is enabled. I simply get...
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user picker fields are used for sending emails. We want to use info from Insight Asset Managment to populate fields. They say Post-Filled "Read-Only". Can that field be a User Picker field? I am a...
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Doc: https://documentation.mindville.com/display/ICV83/Import+-+REST I want to start an import programmatically. The endpoint above seems to do just that. How do I find the <id> (i...
- Question
- insight
- jira-service-desk-server
- server
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Good Afternoon! Currently the reports page will only display results a year old or newer. For example, if I want to pull a report on tickets closed last September today, I am unable to do so. I...
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Solution: Support was able to pull the information I needed. Afternoon, about half and hour ago I got a report from my team that a custom field we use on every ticket to label the category was missi...
707 views 2 0 Deleted user September 15, 2020 -
Good afternoon! I'm having trouble installing a certificate on our Jira Service Desk server, with Apache Tomcat. We are generating our certificate using the Certify the Web (Lets Encrypt) tool and ex...
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We have clients using Jira Service Desk to submit tickets that impact production and UAT and we would like the SLA trigger to only kick in for items identified as 'Production' is this possible I did ...
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Estimados, Estoy tratando de configurar la cuenta de correo electrĆ³nico TI de la empresa para que al momento de que hagan una solicitud nos llegue la notificaciĆ³n que se genero un ticket pero no log...
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I am using a free Jira cloud instance, in which one of my users has been randomly disabled. The error message reads "This users Atlassian account has been disabled. Contact the users administrator to...
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I am unable to mention other users by @ in internal comments or reply to comments in our workspace (though strangely, when I @ while posting THIS question, I THEN have user suggestions appe...
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If I have a version free de Jira service desk i required space of the storage. I can buy space. Who is the price for month? and How space I get
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For a month , we have been updating them regulary, our transition to the associated tickets no longer works. This is a major problem, it complicates the workflow and customers are no longer aware of...
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The status filter in the requests tab doesn't show the correct results. For instance, when the open status are selected it shows the open tickets and closed/canceled tickets as well. Even thou...
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When you need to go beyond basic filtering for your Queues, the advanced box used to fill in the whole top screen, has been shortened and when I want to filter by Customer Request Type and type in th...
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Does anyone know how to do bespoke charts. I need to do reports for specific fields for Request type against the customer so I can see what the main issues are. Engineer against time take...
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