Community resources
Community resources
Community resources
Jira Service Management
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Hello I want to change default behavior of Jira Cloud - it inserts generated ticket number in subject field of email notification. I want to remove ticket number, and keep mail subject exact same as...
- Question
- cloud
- jira-service-desk
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Bashing my head on the wall here. I have Jira SD integrated to AD, although it's read only. I'm trying to enable the "infrastructure" AD group to administer a project. However, no luck. Settings...
- Question
- jira-service-desk
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I am trying to configure a next-gen service desk project. Under Customers | Organizations, I add a user (email) inside the pertinent organization. But the emails don't seem to be sent. I have receiv...
- Question
- cloud
- jira-service-desk
- next-gen
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Buenas tardes, espero estén bien, tengo una consulta, en la versión gratuita, ¿cuanto tengo realmente de almacenamiento, es decir, las 2gb que muestra la plataforma se van consumiendo c...
- Question
- cloud
- jira-service-desk
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I am trying to use the out of the box automation rule for Updating Jira linked issues in JSD. This is the automation within JSD, not Global automation. My problem is that my ticket is still sho...
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Hi guys, i'm looking to all the documentation...and not sure to figure out correctly if i can update a custom field option so when user make a request into self portal they have the field pr...
- Question
- cloud
- jira-service-desk
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I'm trying to build some automation rules in Service Desk that will send emails to specific people when the ticket is changed to a different status. For example, when the ticket moves from "New" to "...
- Question
- cloud
- jira-service-desk
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Hello! When I'm trying to send attachments to the customer via ticket, using the functionality drag-and-drop, the attachment is not published and it is necessary to access the customer's views and a...
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For some reason after I marked a ticket as a duplicate I can no longer change the status of the ticket of the parent ticket. I can't even cancel it. It just says "You don't have permission to transit...
- Question
- cloud
- jira-service-desk
- status
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Attachments can't be viewed or opened in the customer portal. Not even attachments added through the customer portal can be viewed in the customer portal. All attachments can be opened normally in th...
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I have created an external form on my website and like to have it post to Jira Service Desk. how can I do that?
- Question
- cloud
- jira-service-desk
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I am trying to create an issue using Rest API in Jira Service Desk Project. My script is working fine If I don't use the MultiSelect List field in it. However, it fails when try to create issue with ...
- Question
- cloud
- jira-service-desk
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In Jira ServiceDesk is it possible to trigger SLA re-evaluation on the value of a field changing or on a scheduled basis (e.g. once a day)? I have an SLA which starts and stops based on transitions ...
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Hi, We currently have a project configured in Jira Service Desk through email request, where it is received by mail an incident (an outlook account) and created automatically, our IT area rece...
- Question
- jira-service-desk
- ms-outlook
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I created a project in classic mode, when I create an issue from customer portal and use components to assign directly the new issues to me, it asign the issue to me correctly but it dont send me and...
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Hello, Can you have labels that are only available for certain components? Therefore, we need to select the component first, and then based on the component, the system will show only certain ...
- Question
- cloud
- jira-service-desk
- label
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Hi, I have multiple issues during CSV import : + Ticket request type value is not recognized and produce an error : Cannot add value [ [Technical support] ] to CustomField Request Type in Issue&nbs...
- Question
- cloud
- jira-service-desk
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Why do I have to navigate back to the old view to put in my project updates? This looks like a real time waster.
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Hi everyone, I've been trying for a while to get smart values into my Jira Service Desk automation rules, which should be possible: https://support.atlassian.com/jira-service-desk-cloud...
- Question
- cloud
- jira-service-desk
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Do i have a way to Know wich Issues have been closed by an Automatization when a SLA breached?
- Question
- cloud
- jira-service-desk
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Whare a customer opens a new service request the option for share with the customer's organization is the default. Does anyone know how to remove the share option completely? or at the most, set it ...
- Question
- cloud
- jira-service-desk
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Hi support team, this is my last resort trying to receive an answer from you. I have been in touch with Atlassian since Febuary 20th and have not received an answer from you since mid-march, despi...
- Question
- jira-service-desk
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We use Jira Service desk to communicate with our customers. The customer is registered as the reporter on the ticket. We are getting an increasing number of customers who don't rece...
- Question
- cloud
- jira-service-desk
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I imported tickets from CSV file, and didn't realize this would create Atlassian accounts for reporters who are not already Customers. I removed their Atlassian account from my Jira site access, and ...
- Question
- cloud
- jira-service-desk
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Hi All, I am trying to add one panel on the user's profile page of jira service desk server, but i am not able to add. I used this link: https://developer.atlassian.com/server/jira/pla...
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