Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

JIRA Servicedesk multiple projects

Jasmin Olliges
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 15, 2020

Dear reader,

We are using the Servicedesk portal and now it's connected to one project.

Our ideal situation is the following:

Customer portal connected to 2 projects.

The main goal is that our customer only needs to access the portal and can make tickets for different projects.

I'm struggling how this should be configurated in JIRA. I hope you guys can help me out!

Many thanks in advance!

Kind regards,

Jasmin

 

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 15, 2020

You cannot do this.  

A portal is completely configured within the context of the project it is part of.

If you want to use two projects, you need two portals.

Jasmin Olliges
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 15, 2020

Thanks for the quick answer Nic!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events