Community resources
Community resources
Community resources
Jira Service Management
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Hi all! I would like to ask if there is such possibility: We are implementing Help Center portal (servicedesk) for our University end-users. Our departments arised a question, if fol...
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Hello I am unable to create a copy of existing comment to another issue (using rest api V3 and groovy on Jira Cloud) if it contains image ("type": "mediaSingle"). For example, I can grab a comment w...
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I have created an automation rule inJira which closes my tickets in resolved status after 7 days. But this rule fails when the reporter of the ticket is inactive Please help
- Question
- cloud
- jira-service-desk
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Hi, Not sure whether this has been raised but I am having problems using an email address of my domain (Google G-Suite) in JIRA helpdesk. I am sure I have entered the correct username and password a...
- Question
- cloud
- jira-service-desk
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This is for a brand new web project I've been working on, I've created a brand-new domain name, a brand-new Office 365 account (with a support mailbox - not shared), and a brand-new Jira Service Desk...
- Question
- cloud
- jira-service-desk
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The following Additional Fields code doesn't work; { "update": { "Request participants": [ { "add": { "name": "xxx@xxxx.com.au" } }, { "add": { "name": "xxx@xxxx.com.au" }, }, { "add": { "...
- Question
- jira-service-desk
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Hi I think we're having a similar issue. We use Jira Cloud for our IT tickets and when I use the "share this issue by emailing to other users" option the link that they receive fails and take...
- Question
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when adding customers to a project..is there a way to tell if they have activated their profile after getting the invite. Often some customers do not quickly activate their profile and thus the do no...
- Question
- cloud
- jira-service-desk
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I keep running out of emails on the free plan. If I hook up my own email server will that fix the problem or do I need to purchase a plan? The only issue I have with purchasing a plan is that we a...
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How can I restrict JIRA software users (that are not service desk agents) from adding internal comments in Service Desk projects? I created a group for certain managers to Browse Proje...
- Question
- cloud
- jira-service-desk
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when creating a ticket at the '' type '' level, I would just like to keep the types of tickets and not the types of requests.
- Question
- cloud
- jira-service-desk
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Hi, I need help, as I have 1 project from which I recently stop seeing the Time logged. Compared the configuration with my other projects and I see everything the same. Anyone has an idea what have ...
- Question
- cloud
- jira-service-desk
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Tenho esta automação porem ela não respeita o calendario nem o sla https://weon.atlassian.net/servicedesk/admin/TICKET/automation/ruleset/40
- Question
- cloud
- jira-service-desk
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Hello everybody, I'm using Jira v7.10.1 and try to use diffrent SLA. We have different customers with different SLA. We organize the Customer in specific organizations. The problem is the SLA don't ...
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I found documentation for a plugin referencing Validators in Project Settings > Workflows, as well as Jira SD docs for the same. When editing a workflow, I see no link under any of the workflow s...
- Question
- cloud
- jira-service-desk
- validation
- validator
- workflow
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Hi, We have recently implemented Service desk for our JIRA cloud. In that we want to provide a portal access to the particular domain. How we can implement this. Does anyone have any experience wi...
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@Manon Soubies-Camy Hello, please what is wrong with my query? project = XXXX AND issuetype in (Analysis") AND >= "2020-01-01 00:00" and created <= "2020-01-31 23:59" AND component = ("D...
- Question
- cloud
- jira-service-desk
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Whenever I edit a customer's response (I do this every now and then to remove email signatures and extra linebreaks, so our requests require less scrolling to get through for our agents) the comment ...
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Hi, We are experiencing an issue in that when we export our jira service desk issues so that we can run analysis on our sla times they are formatted in such a way that makes this difficult to do. We...
- Question
- jira-service-desk
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Dear Community, I tried to find the solution but unfortunately, I couldn't. Is there any way to block notifications sent to participants? We use "email request" function to track our email convers...
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Hi, I am trying to figure out if there is a way to clone an issue via listener or jobs using script runner. I am using the code below but I am getting an error message saying that there is a ...
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I've been looking over the documentation for this integration (Jira Software Cloud) and the various settings in the integration in OpsGenie but can't see one that allows for setting the priority of a...
- Question
- cloud
- jira-cloud
- opsgenie
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Hi I'm trying to follow this guide https://confluence.atlassian.com/servicedeskcloud/configure-field-layout-in-the-issue-view-975038911.html as I need to change the layout of how fie...
- Question
- cloud
- jira-service-desk
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We would like to have two queues set up, one for customer issues and one for internal employees request. How can we achieve that? Basically we don't want customers to see the option in the help cente...
- Question
- cloud
- jira-service-desk
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Hi, I have created a request form that when the customer completes and submits, it shows up in the agents queue with the Organization field completed. Perfect... The same request form, for agent vi...
- Question
- cloud
- jira-service-desk
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |