Community resources
Community resources
Community resources
Jira Service Management
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I am attempting to create a new Service Desk project but am given the error pop up "For some reason the magic didn't happen. Click Create to try again." I've tried many times with no change. I am se...
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MySQL 5.6 database is not compatible with MySQL 5.7 database type. Consider changing it to MySQL 5.6
I'm getting this error with Azure Database for MySQL (5.7.29), please help!
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We need to know if there is a way to validate multiple fields as one and not a separate validation for each field. For example: I have the fields Serial and Brand, I want to allow duplicate serials ...
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My company uses Confluence to create a knowledge base; we are now about to roll out Jira Service Desk and link it to our knowledge base space. As far as I can determine, only two templates are ...
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I am trying to set up Issue Security in our Service Desk. Here is my use case: Service Desk Team A should be able to View/Edit all issues Service Desk Team B should be able to View/Edit Issues for...
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I have given the project role - jira service desk team the permission to manage watchers and view voters and watchers. Yet the service desk team members still cannot add watchers. I, as the administr...
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admin in the service desk product, when I log in it takes me to the portal instead of the admin page
Can't get to the admin portal it takes me to the customer portal any thoughts? Thanks in advance Randy
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I'm trying to display how many public notes and/or internal notes have been submitted by a specific internal user, in a specific time frame. History section only shows updates to status, assignee be...
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Hi I want to setup the outgoing mail in Jira Service desk with Exchange, I always get the following error: MessagingException: Got bad greeting from SMTP host: , port: 25, response: [EOF] An...
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I'm having troubles in getting a field showing in the drop down for gadget axes. The field is not a custom one, tried to update it as per https://confluence.atlassian.com/jirakb/some-fields-are-...
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I'm using Service Desk Cloud. Sometimes i receive email, sometimes i don't receive it because i have this Connectivity Error: "Couldn't connect to host, port: outlook.office365.com, 995; timeout 50...
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Hi, there is a issue from JIRA service desk. Description: we are using our own workflow, with common workflow statuses. By mistake we were not using resolution statuses (like done, declined, e...
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Hi ! I am currently working on the settings of a new generation project in Jira Service Desk. I customised the template of our customer notification (project settings --> notification --> cust...
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The current scenario is, my customer permissions is set to "Customers my team adds to the project" for access to the Portal and sending requests. Now only the added customers can raise requ...
707 views 1 0 Deleted user September 1, 2020 -
1)nautilus-call center integration: We need to integrate Call center application(https://nautilus-network.com/features/#callcentre\) with Jira Service desk. I haven't found any add-on which ...
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"Was setting up some reports with resolution % met and response % met and realise that for months when there is no tickets, it is showing as 0.0%, can I make it show N/A instead?
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Hi, I am new to jira development and have some questions and how to solve. a) Once Status is closed, how to disable the editing of Assignee and custom fields in Jira b) How to add the comment...
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Como Jira, hace asignación automática de tickets a los agentes disponibles.
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My Customer list uses the organization (@company.com). Many approvers of various types are Dept. heads who are not directly configured as users. Can I still assign the Dept. Heads as an approver&nb...
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how can I remove option "none" from a radio button in a field?
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Instead of keeping a sequential order of fields in a request type form, can I create field boxes and put them side by side to save space on a order form?
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How to change url of site
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I'd like to create multiple levels of options to get to the request type. Can I create a group of request types within a group , instead of directly reaching the target "request types" after clickin...
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Hi Guys, When will the Service Desk tickets disappear when the status changed to 'Closed'? Thanks!
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My group supports 2 different business that share the same Active Directory. We have synched AD and Atlassian directories. (for the purpose of SAML) We have one project that all AD users can access...
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