Jira Service Management

Dear Atlassian Team, The documentation page for the cloud page includes the variable Approval buttons ${approval.buttons} even though this feature is non existent in the cloud v...

• Question

Resources updating there availablity for upcoming week in a manual process how can be done in jira and how can I download that in excel format Need a quick revert on this

• Question
• cloud
• jira-service-desk

Hi, I'm trying out JIRA SD and would like to set it up to respond to tickets sent in via email from service now. Looking at the payload of inbound emails I would need to: Parse inbound emails to ...

• Question
• cloud
• jira-service-desk

Hello, I have one question, but first I would like to describe how we work.   OUR WORK:   When a new employee comes, our personal Dept creates a new ticket and write there, what of the...

• Question
• cloud
• jira-service-desk

Hi Our organisation has just purchased Both Service desk and Jira. We have a lot of end users for service desk that are internal and we handle the tickets in Service desk as first line and Dispatch...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

I have multiple external desks. Every time a customer a customer clicks on a service desk a pull down with every customer email is presented to them. How do I change this so that they must enter thei...

• Question
• cloud
• jira-service-desk

Works only after server restart. Atlassian Jira is taking full CPU utilization.

• Question
• jira-service-desk

On our intranet, we have a JSD project for collecting IT requests within our company, with the IT team having exclusive access to the back end side, and anyone in the company being allowed to use the...

• Question
• access
• external
• jira-service-desk
• jira-service-desk-server
• server

Hi, Since few days I'm not able to create new Jira Service Desk Next-Gen project. As you can see below, the Service Desk templates are not shown as it was previously. I have a free license for Jir...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

Something has changed recently on our JIRA Service Desk account and the status drop downs available on the queue screen are now broken.  They display off centre (as if the padding for the butto...

• Question
• cloud
• jira-service-desk

Hi, good moorning, I'm looking issues for: - How implement a field with expiration date for a project (service desk and business)? It is important for us to control support date expiration and licen...

• Question
• jira-service-desk

We have implemented the following API https://docs.atlassian.com/jira-servicedesk/REST/4.8.1/ To attach files from POST / rest / servicedeskapi / request / {issueIdOrKey} / attachment We use. Bu...

• Question
• jira-service-desk
• api
• attachment
• comment
• jira
• +2 more tags...

I'm using Service Desk with a next-gen project, and the default sender email address (jira@domain.atlassian.net). The sender name in outbound emails is showing as "External service desk":   ...

• Question
• cloud
• jira-service-desk

I have just got myself a Jira Service Desk (free) subscription. Trying to setup the email. I've ready dozens of posts and the setup guide. The support email account is an Office365 mailbox. Shared ...

• Question
• cloud
• jira-service-desk

Additional screen with confluence link is appearing in Customer Portal. How can I remove it?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

i have jira service desk and jira software running on the same server. Customers creates issue in service desk. i need these issues to be moved to jira software as issues

• Question
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

We have an acknowledgement template for jira which send an acknowlegement email to reporter once issue gets created but reporter is also having an acknowledgement template which is resending an email...

• Question
• cloud
• jira-service-desk

We use Jira API to raise tickets API working with following fields:  - Reporter  - Description  - Custom field x 2 A custom field was mistakenly set to required, API then failed.&...

• Question
• cloud
• jira-service-desk

Hi, i’m trying to create an automation to expedite a task if it’s been sat in “waiting for support” for more than 60 min..    I have written one that works by using the schedule trig...

• Question
• cloud
• jira-service-desk

I'm new to JSD.  Appreciate if you could explain how I can use Automation, Sub-task and task options in JSD. Thank you Lij  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can we go ahead and set "old" JSD cloud automation to run as the new "Automations for Jira" user? And, not have any limits or loss of functionality?

• Question
• cloud
• jira-service-desk-cloud

How do I send an email to or forward an email to a specific JIRA?  I tried setting up POP/IMAP and mail handlers, but my knowledge on how to configure these things is very limited and I had a ha...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When I export the tickets as Excell CSV, the column "Solutions" are left blank(Pls refer to the attached picture). I wanna trace  the ticket and check the Solutions for the ticket. Where should...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• language-zh

I want to change my primary email account in Jira service from personal to official email

• Question
• cloud
• email
• jira-service-desk

Our team CC's multiple people on an email including the Jira Service Desk email. When this happens the ticket is created and then if someone replies all to the email chain then they'll get an email ...

• Question
• cloud
• jira-service-desk