Autoclose rule after days not working

[Jayshree Memane]

I have created an automation rule inJira which closes my tickets in resolved status after 7 days.

But this rule fails when the reporter of the ticket is inactive 

Please help

[Tom Lister]

Hi @Jayshree Memane 

could you provide more details?

Are you able to show details of the rule?

inactive users won’t receive email notifications but I wouldn’t expect that to fail the rule.

are you performing any actions on the reporter?

Tom

[Jayshree Memane]

Hi,

The rule is working fine for active reporters. 

But for inactive reporters I have to close tickets by myself manually 

[Tom Lister]

Hi

are you using inbuilt service desk automation or plugin ‘Automation  for Jira’?

if you are using automation for Jira, can you post the audit log message for the rule?

Are you using server or cloud?

Tom