Community resources
Community resources
Community resources
Jira Service Management
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Hello, my question is the following. After clicking the "Create" button, you can create a new ticket. Here you can fill out various fields. How do I get a "new" field in this form? I would like to ad...
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Hi guys, I´m integrating zabbix and Cloudwatch in Opsgenie, but i´m receiving many duplicated alerts. Is there a way to only close alerts without ack?
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I am using a Next-gen HR service desk project. I would like to have a process set up so that when a person submits a onboarding request, it will automatically trigger tasks to be created for the IT t...
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How we can exceed the free trial to avoid the emails limitation, we are using this instance as the main one and we need to notify the customers about all the changes that happen on the tickets.
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How offten do the REST Api for Jira Service Desk get update and do the structure is modified ?
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Hello, is there a way to use SAML SSO (via ADFS) with Jira Service Desk for Customers? I'm facing two problem scenarios: 1. If I add the customer as user (via REST API) it gets counted as agent wh...
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Hi I want to put regexp validation in script runner on field that is used on specific request form on JSD portal. I know how to build regexp validation using scripr runner (I use it in some ...
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Hello - I'm hoping someone can help me to resolve an issue I have when I try to capture issue information in an email notification. I'd like the issue summary, key and a custom field to be presented...
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Hi, I am trying to work with a basic approvals workflow and have trouble attaching a group of approval users to the workflow to approve it so the ticket progress. Scenario: I would like to select 5...
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Hello Team I have a "Project Automation" rule setup to assign a SLA based on Organizations. I would like to use JQL wildcard characters (*,?) to search the Orgs instead of adding a long string of Or...
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Hello, I know about this article: https://confluence.atlassian.com/cloud/user-provisioning-959305316.html Is it not possible to provision users to my Jira Service Desk Cloud via Atlassian Access...
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Just starting out with Jira with a 'pilot' site to learn what's possible / not possible. We will have knowledgeable customers/users submitting requests/issues and would like to offer those users the...
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Hi, I am trying to create an automation where an issue that has been created by a client in service desk is also created in software project, but the clients description field is a custom field and ...
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Hello, I just added ADFS to Atlassian Access... Now I want to make sure my customers (in my case employees) can access my Jira SD instance. How can I achieve this? Regards Sebastian
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Hi All, Can you guys please help me to restore the Jira service desk data from MySQL DB? I lost the backup file in the export directory, so please help out, its very urgent and emergency. Thanks i...
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Please refresh password for SAP TST user : akanshina
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Hi, I recently installed Jira Service Desk and I've added some customer's emails to various organizations. After that, I have a bad behavior an a pre-existent custom field in Jira called 'Resolver'....
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Hi, Is there anyway to change the information in the mail sent when a ticket is assigned to a agent? . Right now the agent get the headline and just that the they got an ticket assinged to them...
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Hello,I am using Jira Service Desk server.I add Deviniti Dynamic Forms-Dynamic select custom field with three options.when I raise request with this custom field, only for one option I can create req...
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I have two projects in our Jira Service Desk (Cloud) instance. One is a Demo Desk where we are familiarising ourselves with JSD as well as our internal Service Desk, where we are accepting requ...
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Hello. The default assignee function does not work, the task is set every time to a specific employee only, and not to the one that is selected as the default assignee. How can I solve it? Thanks!
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I have a parent issue in project FO, with the issuetype "Vendor Agreement", that has a linked issue (created) in project CSD and a second linked issue (created) in project ISSD. I want to use a...
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We've had a problem recently where alerts have been ack'd but not closed. Most of this was because it took some time for us to reduce the noise alerts. Our response team got too used to occasionally ...
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- opsgenie
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We currently have an inbound email communication setup (to create new service tickets with incoming emails). Everything works great when a customer emails directly, but when a member of our team forw...
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We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
- Article
- opsgenie
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