Community resources
Community resources
Community resources
Jira Service Management
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Hi, where du I translate the following parts of widget? (language is set to German, browser is German)
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Hi, I am intending to use the widget on my SaaS page. However, there is some information I need from my customers to set the right context. For instance, I have already their email since they...
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Hi, I'm trying to figure out how to set our SLA goals based on time of creating the request. We have different response time for tickets submitted on working hours(Monday-Friday 08:00-17:00) and th...
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On 9/17/20 a domain is unable to send in email requests. When I performed the Permission helper it gave me these failed conditions: Jira Service Desk does not override this permission Jira Ser...
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Hi Our company is trying to figure out a way to find these data about tickets from each project: 1. Average Reply Time 2. Average and maximum 1st response time 3. Average and maximum time bet...
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1) I want to remove the default jira@cial.atlassian.net account and make my work email account the default. Any ideas? Regards Sergio
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Good day, Create a field where on the agent screen, it can be filled in automatically with the name of the person and the one in the user portal is not possible, how can I make it the same. ...
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Hi! Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue Thanks!
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The issues happen with few users when trying to use the issue collector: [18/09/2020 11:21:44] Unknown error occurred trying to invoke collector 'Coverage Product Request' from 'x.x.x.x' by Anonymo...
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Set up an Approval Workflow with 2 different types of emails sent (depending on the approval result)
Hello, I would like to set up an Approval Workflow with 2 different types of emails sent to the customer depending on the approval result. The standard resolution email in case of approval of the r...
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Hello everyone, As the title states, organization members are not getting emails when a new request is created. So if Kelly, Ana and Joe are members of an organization and Kelly creates a new reques...
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Hi, I am using JSD where I pay for Agents but not for Customers. When I connect the knowledge base with my JSD portal, do my customers (which are unlimited) account against the licensed number of us...
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Hello, everyone, When I edit restricted comments on the issue's view screen everything's good, I can change a comment body and restriction doesn't change. But if I do the same on searc...
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I want to create a ticket with the Service Desk Rest API. But I am not able to. As you can see in the Console in the Screenshot the POST request is redirected to GET request. Maybe this is the p...
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Hello Community!!! I have one technical question about jar file which contains welcome email: jira-servicedesk-4.5.0-REL-200820.jar How can I edit or delete whole first line of welcome content? I...
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If i create a new Ticket with extern Email Adress it will work. I will get a message from Jira that the ticket is create. If i answer on a email from jira, the comment will not add. Any idea? I hav...
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I have two helpdesk sites: company.atlassian.com trial-company.atlassian.com the trial one was created by mistake - and there's a project on it that I'd like to move to company.atlassian so i ca...
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Hello, I want to move issues from one project to another. I've recreated the same fields on my new project but when I try and move its telling me to enter new values for the fields?...
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Warning: Before I write anything, if you're going to try the same, it's a request not to use this "@opsgenie.com" domain to create a user. There's a serious issue with your "@opsgenie.com" domain and...
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- cloud
- opsgenie
- user-management
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I have a value stored in a smart value lets say "ABC Company". Using Project Automation, I want to set a ticket's organisation to this value (I will ensure there is an organisation called "A...
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I have a user name stored in plain text in a smart value. Is there a way using Project Automation to convert that into a jira usable format (with the account ID I believe) and assign a ticke...
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Whether existing APIs to changing the assignee in jira service desk and changing the status of the c
Currently, we process the user requests in the outlook, and we have developed one AddIn in outlook, which can be used to pick up the user mail and then reply the user mail.If one person select the ma...
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- jira-service-desk
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Hello, I have this JQL that should be showing a 'Date' field from the last 7 days. But it is showing 7 days in the past and 7 days in the future. From the picture below it should only...
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I have a project in JIra Service Desk, in which the Admin of the project cannot change the reporter's name. When she tries to search for a name, it just comes up with no options (screen shot attached...
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We are using Jira Servicedesk NextGen Proj. - Moving an issue to different projects considered as deleted from the existing project? An issue is not intended for the specific project. is it recommen...
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