Default assignee does not work

[Sergei Goncharuk]

Hello. The default assignee function does not work, the task is set every time to a specific employee only, and not to the one that is selected as the default assignee.

How can I solve it?

Thanks!

[Deepanshu Natani]

Hi @Sergei Goncharuk 

In Jira Service Desk there are multiple ways in which you can automatically assign an issue to a specific user/agent like:

1. Depending on the request type

2. With the help of Automation rules

3. Using Components

In your scenario, its possible that multiple conditions are having conflict.

Please check which of the above mentioned assignment conditions are configured in your scenario.