Community resources
Community resources
Community resources
Jira Service Management
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I created a custom date field called Effective Date. But the user wants the date to immediately default to 1/01/1900. How can I make it default to 1/01/1900 on the Portal Screen and nobody can be abl...
449 views 1 0 Deleted user September 17, 2020 -
Similar symptoms as described in https://community.atlassian.com/t5/Jira-questions/How-to-fix-quot-failed-to-load-quot-error-at-attachments-in-Jira/qaq-p/952044 but not matching any of the...
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Hi, I'm new to JIRA Service desk (Classic Service desk project) but used to use another customer support tool. I'm trying to set up a support page for our product, showing knowledge base articles an...
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I created a rule in project automation and realized it had errors days later. How can I rerun the rule for prior days to fix the errors now that I have resolved the issue?
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Jira Service Desk - Server We provide an online Medical Billing solution to medical practices and billing services. Billing Services will have multiple practices under their purview. Eac...
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Hi, I am trying to add in to the incident template an extra field added under Extra Properties. I have tried to reference this many different ways in the incident email template, but cannot...
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I am trying to create email templates for Incidents. When I add an email template to an incident, it will use that one template for all incident response to stakeholders. I would li...
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Hi. When you open a support ticket via JSD by clicking "Create": And then add contacts as a "Reporter" or as a "Participant". If you then send any messages via the ticket, none of these contact...
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Dear, we can`t create a Lizence key for Service Desk. The Licensegenerator says no valid Server-ID but it is. Us Server-Id 5228b8ac-d465-496a-9cef-dd161efb44ec
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...ang=true&streams=user+IS+xxx&authOnly=true&local=true&maxResults=10&xoauth_requestor_id=xxx HTTP/1.1" 302 - 16 "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_202)" "GET /servicedesk/c...
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Hello, I have a question about visibility of the issues in Customer Portal. In my project I have a request type : IT Onboarding, this issues are open via email with help of Email the Issue plugin. I...
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Hi all, I found similar question in the community and apparently one was solved using the "helpcenter connector" app on the Atlassian marketplace. I tryied to login into my JSD --> Manag...
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Hi, is there a way on SD Customer Portal to allow customer to add coordinators after the ticket was created. Also a possibility for one coordinator to add another? Thank you!
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Hello, is it possible to connect a local Confluence instance (self managed/self hosted) with a Jira Cloud instance? Regards Sh1ndy
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I am having trouble responding to customers from the case set up in Jira Service desk via JEMH. JEMH scans my support email inbox, creates the case using '@' directives for aliases, and sends a note ...
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We are using Active Directory to manage users for Jira. All users are, by default, clients to the service desk. If we want to all users to share issues, within the enterprise (and not the world at la...
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Is there a way I can update Jira Service Desk comments to internal using the rest API?
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It is possible to create a team policy that auo-acks alerts based on certain criteria? For example, if the alert message is "some alert" and dedup count is less than 2, just auto-ack it?
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- opsgenie
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Hello, This is a recent issue that popped up. When I have a ticket/issue that is transitioned to a new status after it's been approved, the transitions for the status updates correctly, but wh...
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I just looked and all my users who were Service Desk Agents are now team members along with everyone else. I am at a loss and I don't understand how things are working right now. I also have a new u...
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Is there a way in Jira Service Desk Cloud to prevent issues being cluttered with signature file images? We’re hearing many complaints from our users that it makes issues difficult to parse. Any ...
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Hey all I know you can log events in Automation for Jira using the smart values but I was wondering if there was a way to log the user who hit the manual trigger button? I know you can limit it to in...
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Hello, it won't let me install any application in application administration. Also I do not know why I do not appreciate the option of Project Automation. Regards.
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Hello, when i try to add any app to my free jira cloud instance, i get an error: We ran into a little trouble It might just be a hiccup. Try again in a bit. Try again I believe thi...
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Hello all, can anyone point me in the right direction to return system fields such as summary and description in a Scriptrunner cloud script? I can get custom fields easily enough using this: de...
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