Community resources
Community resources
Community resources
Jira Service Management
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Hi Community. We have a requirement to group clients according to the tickets that we received. When an email incident is raised from particular client it has to be grouped under one category to si...
- Question
- cloud
- jira-service-desk
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Hi, i want to setup an SLA (or OLA in this instance if you like), where when a field (radio button) is set to Yes, the SLA clock stops. The field will have to be Yes at some point so it is the perfec...
- Question
- cloud
- jira-service-desk
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Hi Community, I'm trying to connect my Jira Cloud from Qlik Sense (installed on AWS): Here're the steps I'm following: In order to manage the Jira connection from Qlik Sense, I've to call the Jir...
1,196 views 3 0 Deleted user May 22, 2020- Question
- api
- cloud
- jira-cloud
- jira-service-desk
- rest-api
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This has only started happening today, but on Chrome in MacOS, everytime I view a Jira ticket, an empty file is downloaded (named 11703). I know it's a bit hard to diagnose or identify right now, bu...
- Question
- cloud
- jira-service-desk
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Hi, 1. How system can send notification in case incident reopened by new associate alert? Is it possible? 2. When incident created, Opsgenie is sending notification using escalation policy team...
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I have activated the scheduler but there are only a few users are getting timesheet reminder emails. Most of the users are not receiving any reminder mail of timesheet fillup. Please help!
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Hi all, I am experiencing following issue on JSD Server: Login to Portal as Portal User (Customer) Open Requests list of the belonging Organization Click on the Issue to open it (issue w...
- Question
- jira-service-desk
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Hello everyone , My company uses Jira with their own License for internal employees. But now one of our customers wants to use our Jira . And for data protection we have to find some solutio...
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Users create a ticket in the portal but don't receive the suggestions that are linked in Confluence. It works before but no only for agents. When a agent create a ticket for a topic he receive the wi...
- Question
- confluence
- customer-portal
- jira-service-desk
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Hello, our agents should be able to change the ticket status directly on the ticket page. How to achieve this?
- Question
- cloud
- jira-service-desk
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Good day I hope someone has faced this issue can perhaps assist me with resolving it for our company. Currently we have a SD project setup for a client. We also have a dedicated support mailbox for...
- Question
- cloud
- jira-service-desk
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.9 (full...
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https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-and-data-center-customers-963663645.html?&_ga=2.19910776.1914795007.1590110891-444872971.1590110891#...
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Thanks in advance, Just deploying Jira Service Desk and have the LDAP sync working just fine for about 10 clients. The issue is that several clients have simple and common usernames like john....
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We're working on integration with one of our public services. I think I'm doing the right think, but... Maybe there is somewhere a doc with best practices to integrate Jira with our systems.
- Question
- cloud
- integration
- jira-service-desk
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Tried to submit BUG after searching for known issues, but BUG CREATE page forced me here. This issue started sometime yesterday. I waited overnight to see if addressed before posting here. &nb...
300 views 1 0 Deleted user May 21, 2020- Question
- cloud
- jira-service-desk
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I want to add a field that is in the screen of a certain issue type in the form of the Help Center, if I go to Request Type, edit fields I can't find that field to add it. How do I know which fields...
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I am trying to get data from https://jira.org/rest/servicedeskapi/servicedesk/1/organization so that i can have list of organisation and can further utilize for my POC purpose but i am getting belo...
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Comrades! We find it confusing when a member of the "service desk team" does something (responds, for example) to an "issue" in the service-desk project, but the Jira "notification" indicates that t...
- Question
- cloud
- jira-service-desk
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Hi, I have a use case where external customers can raise tickets. We intend to have a façade which generates the tickets on behalf of the customer in Jira Service Desk. Now looking through th...
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Good mornig!! I want to add the field request participants in the hiden section of a form in jira service desk but the field is not listed. I wanted to use it to notify the peolple se...
- Question
- jira-service-desk
- cloud
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If the status is Awaiting for Customer for 5 days and the ticket is not updated for 5 days. Then add a public comment on the issue. I hope this is possible in Jira.. Please help me to achieve this....
- Question
- jira-service-desk
- jira
- jira-server
- server
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Hi , We are a support / development organisation with a number of clients. We would like to implement JSD for our org. How do you support such scenario? Wou...
- Question
- jira-service-desk
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Hello. How can I add the Organization field to the issue creation screen? Now this field appears only if you open a previously created issue.
- Question
- cloud
- jira-service-desk
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Hi All, I have written a cascading script using behaviours and that script is working fine in JIRA but the same script is not working properly in JSD portal eventhough i have done the mapping of beh...
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