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information when a ticket is assigned

Peter Antfolk
Peter Antfolk
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October 1, 2020

Hi,

Is there anyway to change the information in the mail sent when a ticket is assigned to a agent? . Right now the agent get the headline and just that the they got an ticket assinged to them. What i would like to add is the text the reporter wrote so they see if it's an urgent issue.

 

Thanks for any help

 

Peter

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Fahad Siddiqui
Fahad Siddiqui
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October 1, 2020

@Peter Antfolk please check the below link for content emails

https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html

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