Jira Service Management

Our organization uses JIRA software and I am evaluting use of Jira Service Desk for our group. I installed an evaluation license for JIRA Service Desk Server on my local machine.  I was at the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

G'day Atlassian community! My name is Abhinaya Sinha and I'm a product manager for Jira. I'm pleased to announce that we have launched MANAGE_SPRINTS permission for next-gen JSD projects. As you ...

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• cloud
• jira-service-desk
• jira-service-desk-cloud
• next-gen

That install is end fine but all service desk plugins in software management grey..   how i can enable service desk after install

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• jira-service-desk

I can't find how to configure subtasks navigation plugin

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• jira-service-desk
• jira-service-desk-server
• server

When a BUG is reported in Jira service desk,how do we route automatically that BUG to Jira Software?  

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• cloud
• jira-service-desk

Hello! I've implemented the approval feature in our Jira Service Desk. There is one annoying thing with the approval stage. The user who receives the approval buttons in their mail, have to log in...

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• jira-service-desk

Often there are more organizaitons involved in one single ticket. As the ticket is send only by one of those organizations, it´s important for us to refer the ticket to another organization that is i...

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• cloud
• jira-service-desk

Hello everyone,   Is it possible to hide a transition on a next-gen project?   Thanks :)

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• cloud
• jira-service-desk

I was just looking at some of the many issues reported in Atlassians own Jira on JSD and noticed how many great ideas have been suggested. I am curious to hear what other users of JSD would like to s...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I would like to know if it is possible to update the ticket's properties via external email, for example - by replying to a client with an email from Outlook or Gmail, I can set an assignee, set...

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• cloud
• jira-service-desk

I was trying to create a copy of the jira board that we track on a day to day basis in order to practice and enhance the way my squad tracks stories our board. I wanted to start from scratch so i del...

• Question
• jira-service-desk

Hey guys, I have a question around these checkboxes in Automation for Jira. I have them both checked for a rule I have. Id like some clarification around how it works   1. Only include issues...

• Question
• jira-service-desk

Hello community, Today one of our Service Desk Team members using the New JIRA Issue View feature noted that the Channel field is not showing when they view a service desk issue. When they delved i...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have configured the language of my project in spanish and everything looks in order except 5 texts that remain in english on the widget, because there's apparently no configuration:   ...

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• cloud
• jira-service-desk

I'm trying to find a workaround for Jira not have ticket templates. I thought I could create a ticket, add a "template" label, and then clone when needed. Unfortunately, the cloning process doesn't ...

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• cloud
• jira-service-desk
• notification

When I select an existing filter it provides the correct information. When I try to export the data, in any format, I receive the columns of the last filter that I saved.  For example, I saved a...

• Question
• cloud
• jira-service-desk

I am trying to send an email alert to our agents when a specific customer as created a Critical or Major issue. I have done this on the old automation but it does not send an email it just adds a com...

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• cloud
• jira-service-desk

We have an SLA for assigning a ticket to an agent, but for low-level priorities, this only applies to business days. I have figured out a way to send an email that the ticket needs to be assigned, b...

• Question
• cloud
• jira-service-desk

I'm trying to upload my end users so they can submit tickets. I exported my list from O365, pasted and edit as needed in Notepad++, then copy and past into Add Customers. some add some do not.

• Question
• cloud
• jira-service-desk

Version: Jira Server Product: Jira Service Desk   Hi Everyone, I need a help to troubleshooting IMAP's Settings, when i set the necessary configs no one email / message is created on /var/at...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have an inconsistent issue (happens infrequently, but enough that our users report it once or twice a week). When navigating to a service desk portal the image links do not load and then when a us...

• Question
• jira-service-desk

Hi, we just created a free test account however the system is stuck in the onboarding screen secure/WelcomeToSD.jspa?decorator=jsd-onboarding where no matter what I click I get an error "We couldn't...

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• cloud
• jira-service-desk

Is there a way to publish Who is on call Schedule from Opsgenie to a publically available resource like Confluence. Where other team members can actually see the schedule and contact the concerned p...

• Question
• cloud
• opsgenie

Running the command sample from the link : https://bobswift.atlassian.net/wiki/spaces/SUPPORT/pages/1004209825/Adding+users+in+bulk+to+ServiceDesk+organizations+using+CLI >acli ..... --action ru...

• Question
• cloud
• jira-service-desk-cloud

Hi All, I have a two different projects in both JIRA and JIRA Service desk. I'd like to try to realise whatever benefit there is in running both JIRA and JIRA Service Desk in my organisation by sho...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server