Community resources
Community resources
Community resources
Jira Service Management
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Hi we want to implement Jira Service Desk for a wide range of issues we have. For some issues we are working together with a third party who is handling som of our issues. Is it posible to send a is...
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Hi Readers, We're trying to implement a workflow with permissions and somehow it doesn't seem to work. We have the following users/members on a Jira Next-Gen project: Project lead: Create (in back...
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Hi I wonder if I can change the default request type when someone is mailing an request to the connected mail address. Can anybody help me out where I can change the default?
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Hello, We want to give access to JIRA Service Desk to one of our users so that they can process tickets for a service desk project. Problem: When we give it a Service Desk license, it is necessaril...
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Hi! In our company use Service Desk as tickets support channel since 2,5 years. Occasionally (I think just twice), some customer email doesn't work. That means this particular client can't access t...
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How do I get the details of custom fields that have been created for classic and next-gen projects so, created date or created by? I am using Jira Cloud.
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hi, i have different request types that requires a different set of fields for the agent and the customer portal. is it possible to customize fields for every request type?
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Hi, I've just created a new Service Desk project. I notice that the list of all customers is already filled with all customers existing in the system. But the project is aimed for very specific peop...
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I have several projects in my JIRA Service Desk. I want to use one email address for all projects. Is there a way to select a proper project from customer's email domain?
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Does anybody have an idea why I can't see my own requests raised at Atlassian Service Desk? I normally raised a request and received a confirmation e-mail from Atlassian: ''Just confirming that we g...
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Hello, I was wondering if it is possible to view the time logged on support tasks and organise this by a certain organisation or reporter. So for example, if I log 5 minutes on request A, by person...
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Cannot be sure do I need an upgrade or not to share some boards with outside people.? Is there a limit to sharing outside my "organization" or does ANYONE I want to share with be a person I'...
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Hi all Our Customers would like to edit the description of the issue, or perhaps add a new screenshot in the attachments section. So the question is: Is it possible to enable "edit" permissio...
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My cloud instance has been updated to the new SLA configuration screen (see screenshot below), and I can't figure out how to force my SLAs to recalculate. They certainly don't seem to be recalculatin...
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Hello, We have a project that someone uses the Service Desk to submit a ticket. Once that ticket is submitted, I want it to convert to a different (JIRA Software) project, as to not require ...
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This huge 50PX button to ACTIVATE the service desk widget is a significant issue for the app design, especially at the smaller responsive break-points. Would prefer to use ONLY TEXT that can be ...
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Hi all, I would like to add the Date Created, Date Updated and Date Resolved in the sidebar to my issues. Additionally, I'd like to rearrange the order that fields are being displayed on the sidebar...
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hola buenas tardes, tengo problemas para que lleguen tickets a un correo, agradecer su ayuda
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Hi guys, is it possible add customers without send them an invitation email?...i have tried but do not see the option to skip it. Thanks in advanced,
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I'm sorry if this is a stupid question, but I'm trying to figure how to add the Atlas CRM as a required field in my Service Desk tickets. I've tried looking at the custom fields.. What am I mi...
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I have .msg files attached to a service desk ticket. When I try and open the file, it give an error "We can't preview this file type. Try downloading the file to view it." When I download the fi...
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I search if this issue has a pending task, but it doesnt have. The ticket is in status closed, but doesnt have time of clossing. This issue is a request of services. Thank you.
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I wanted to put {{now.plusDays(2)}} in the Due date field so that when new issue is created, the due date is automatically updated. However, I get this warning: Can you please help us to solve th...
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Hello everyone, We are trying to find issues from a particular protect, but also including other projects, updated by several users in a particular time frame: (updatedDate >= 2020-07-01...
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- cloud
- jira-service-desk-cloud
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Hello, the question has it all. I have created a screen and want some of the field to be read-only. Whatever is in those fields is for information only and should not be changed on that screen. ...
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| Subject | Author | Posted |
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