How can I configure the welcome page on service desk

[Ben Davis]

Our teams use confluence, service desk, and jira. 

I want to show links to FAQ items in our wiki as the home page of the service desk, above all the action items such as open a ticket, request a feature, etc.

Where can this be configured? Is it possible to customize the default page a user sees on service desk?

[Kian Stack Mumo Systems]

Ben,

The only way you can add custom links to the portal is to customize your announcement banner. To do so, navigate to your Project Settings > Portal Settings > View and Change your announcement banner