Jira Service Management

This plug-in is in JWB format and cannot be installed

• Question
• jira-service-desk
• jira-service-desk-server
• server

How to add custom fields on the 'Raise a ticket' default form in the Customer Portal? Is there a way to do that? For instance, I added 3-4 custom fields, which they can bee seen to the Jira Agents,...

• Question
• cloud
• jira-service-desk

We have been asked to start using "work orders" the idea is that the work order would cover the material used in an install and the tools used. The request is as vague as it sounds, but I understand ...

• Question
• cloud
• jira-service-desk

After upgrading to build 4.10.0 email notifications are no longer working

• Question
• jira-service-desk

one assignee complains can get ticket auto assign

• Question
• cloud
• jira-service-desk

Some assignee cant get email when issue assigned to them

• Question
• cloud
• jira-service-desk

how generate daily tickets report with sla matrix for each ticket

• Question
• cloud
• jira-service-desk

Can I use a G Suite user alias for the custom email? I have an account, I am the G Suite admin, and I have an email alias for my account, support@mydomain.com. Can I login with that alias to Service ...

• Question
• cloud
• jira-service-desk

Hi, I am trying to import (CSV file) some of the Jira Project Issues that has attachment. Some of those issues has attachments with them which are not getting imported successfully. Its failing with...

• Question
• cloud
• jira-service-desk

I'm working on a change approval workflow that goes through the following steps:  * planning * Manager Approval * Change Board Approval * Implementation * Completed / Canceled   The ...

• Question
• cloud
• jira-service-desk

I am having a real struggle trying to find what smart value I need to use to display the user/author whatever it is that changed the status (transitioned). The premise is I have it sending a message...

• Question
• cloud
• jira-service-desk

I have Jira Service desk integrated with Opsgenie.  I have an automation rule that when a request type = support and priority = highest is created in JSD, it creates an alert in Opsgenie.&nbsp...

• Question
• cloud
• opsgenie

Is it possible to add a participant in a ticket who doesn't have Jira account?

• Question
• cloud
• jira-service-desk

I'm new to workflows, I need to add some transition validators to ensure the members of my project are filling out Client Code / Product, etc. (these are custom fields created for the project) &nbsp...

• Question
• cloud
• jira-service-desk
• transition
• validator
• workflow

I have setup a workflow that includes a screen during a transition to prompt uploading of documentation and other various data selections we need to track but none of this information is being added ...

• Question
• cloud
• jira-service-desk

1- On service desk, under Customers, when i drag my mouse on a customer, it shows basic profile details and A button says "View Profile" (a). Once i click View Profile button, an error page with "Loo...

• Question
• cloud
• jira-service-desk

Yesterday I added all of my customers to my one organization, about 470 email addresses. This morning I received a notification that I had exceeded the amount of customer additions for your version a...

• Question
• cloud
• jira-service-desk

Is there a possibility to limit the number of requests for a user for a given period?

• Question
• cloud
• jira-service-desk

if we changed the assignee who will responsible for ticket breach the first assignee or the last

• Question
• cloud
• jira-service-desk

Hi, We are building a POC for Insight cloud to show if the system can manage users, hardware and software assets and accounts and licences.  One thing we do need is to report on the data we ...

• Question
• cloud
• insight
• jira-service-desk

Hi There I am looking into the purchase of Jira service desk and already have an instance of Jira Cloud installed for my product development team. We have product/s that are used by a number of cus...

• Question
• jira-service-desk

...леб" } ], "objectTypeAttributes": [ { "id": 222, "name": "Key", "label": false, "type": 0, "defaultType": { "id": 0, "name": "Text" }, "editable": false, "system": true, "sortable": true, "s...

• Question
• insight
• jira-service-desk
• jira-service-desk-server
• rest-api
• server

I have a new instance of Jira Service Desk and Confluence that I'm in the process of setting up for the school that I'm the IT for. I've logged in a few users to test the experience and each one get...

• Question
• cloud
• jira-service-desk

This request below was similar but there has to be a way to do this without applying this to every project across the company. https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-r...

• Question
• cloud
• jira-service-desk

Hi, I've just set up my Jira Service Desk Portal. The problem I have is that I can't eliminate the signup option before each new customer wants to open a request. How can I open the service desk and...

• Question
• cloud
• jira-service-desk