Jira Service Management

Today I am not able to create a customer like I always did before. It happens that I have to create a ticket by forwarding a email. Then I have to change the author from me to a new customer email....

• Question
• cloud
• jira-service-desk

We have tried all the steps to configure Jira Service Desk to run it on HTTPS however, it looks like we have misconfigured something so, it showing insecure website.   Could you please help me...

• Question
• jira-service-desk

Hello,   I'n trying to bulk retrieve user emails using this   https://domain.atlassian.net/rest/api/3/user/email/bulk    However I got this issue here. I'm an administrator ...

• Question
• cloud
• jira-service-desk

Hi! Just want to check with anyone who was able to create a full detailed comparison between Classic and Next-gen. I'm looking for a detailed comparison between the features of the two, like some o...

• Question
• cloud
• jira-service-desk

Hi Everyone! We are deploying Jira Service Desk for a number of business units we have across the world. We understand that we may need to setup an independent Jira Service Desk instance for each of...

• Question
• cloud
• jira-service-desk

How can I add multiple agents while creating a CSAT report?

• Question
• cloud
• jira-service-desk

Hi! Bug issues in Jira Software and Jira Service Desk can stay in sync if they share custom fields and screens. Could you help me in this process? How I can do it?

• Question
• integration
• jira-server
• jira-service-desk
• jira-software

Hi! We have Jira Service desk and Jira Software. When I create project link in Jira SD and select application Jira Software I get a message: Authorize Jira to access jira Most links require certa...

• Question
• integration
• jira-server
• jira-service-desk
• jira-software

What are the minor bugs fixed between Jira Service Desk version 4.5.1 and 4.10.0? Will there be any impact on my applications or plugins if I upgrade from 4.5.1 to 4.10.0?    

• Question
• jira-service-desk
• jira-service-desk-server
• server

What are the minor bugs fixed between Jira Service Desk version 4.5.1 and 4.10.0? Will there be any impact on my applications or plugins if I upgrade from 4.5.1 to 4.10.0?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello everyone, I'm trying to create a database that stores, manages, and tracks all employee data using Jira Insight and I'm looking for best practices and your suggestions. There are details...

• Question
• addon-com.riadalabs.jira.plugins.insight
• insight
• jira
• jira-server
• jira-service-desk
• +1 more tag...

This plug-in is in JWB format and cannot be installed

• Question
• jira-service-desk
• jira-service-desk-server
• server

How to add custom fields on the 'Raise a ticket' default form in the Customer Portal? Is there a way to do that? For instance, I added 3-4 custom fields, which they can bee seen to the Jira Agents,...

• Question
• cloud
• jira-service-desk

We have been asked to start using "work orders" the idea is that the work order would cover the material used in an install and the tools used. The request is as vague as it sounds, but I understand ...

• Question
• cloud
• jira-service-desk

After upgrading to build 4.10.0 email notifications are no longer working

• Question
• jira-service-desk

one assignee complains can get ticket auto assign

• Question
• cloud
• jira-service-desk

Some assignee cant get email when issue assigned to them

• Question
• cloud
• jira-service-desk

how generate daily tickets report with sla matrix for each ticket

• Question
• cloud
• jira-service-desk

Can I use a G Suite user alias for the custom email? I have an account, I am the G Suite admin, and I have an email alias for my account, support@mydomain.com. Can I login with that alias to Service ...

• Question
• cloud
• jira-service-desk

Hi, I am trying to import (CSV file) some of the Jira Project Issues that has attachment. Some of those issues has attachments with them which are not getting imported successfully. Its failing with...

• Question
• cloud
• jira-service-desk

I'm working on a change approval workflow that goes through the following steps:  * planning * Manager Approval * Change Board Approval * Implementation * Completed / Canceled   The ...

• Question
• cloud
• jira-service-desk

I am having a real struggle trying to find what smart value I need to use to display the user/author whatever it is that changed the status (transitioned). The premise is I have it sending a message...

• Question
• cloud
• jira-service-desk

I have Jira Service desk integrated with Opsgenie.  I have an automation rule that when a request type = support and priority = highest is created in JSD, it creates an alert in Opsgenie.&nbsp...

• Question
• cloud
• opsgenie

Is it possible to add a participant in a ticket who doesn't have Jira account?

• Question
• cloud
• jira-service-desk

I'm new to workflows, I need to add some transition validators to ensure the members of my project are filling out Client Code / Product, etc. (these are custom fields created for the project) &nbsp...

• Question
• cloud
• jira-service-desk
• transition
• validator
• workflow