Jira Service Management

Yesterday I added all of my customers to my one organization, about 470 email addresses. This morning I received a notification that I had exceeded the amount of customer additions for your version a...

• Question
• cloud
• jira-service-desk

Is there a possibility to limit the number of requests for a user for a given period?

• Question
• cloud
• jira-service-desk

if we changed the assignee who will responsible for ticket breach the first assignee or the last

• Question
• cloud
• jira-service-desk

Hi, We are building a POC for Insight cloud to show if the system can manage users, hardware and software assets and accounts and licences.  One thing we do need is to report on the data we ...

• Question
• cloud
• insight
• jira-service-desk

Hi There I am looking into the purchase of Jira service desk and already have an instance of Jira Cloud installed for my product development team. We have product/s that are used by a number of cus...

• Question
• jira-service-desk

...леб" } ], "objectTypeAttributes": [ { "id": 222, "name": "Key", "label": false, "type": 0, "defaultType": { "id": 0, "name": "Text" }, "editable": false, "system": true, "sortable": true, "s...

• Question
• insight
• jira-service-desk
• jira-service-desk-server
• rest-api
• server

I have a new instance of Jira Service Desk and Confluence that I'm in the process of setting up for the school that I'm the IT for. I've logged in a few users to test the experience and each one get...

• Question
• cloud
• jira-service-desk

This request below was similar but there has to be a way to do this without applying this to every project across the company. https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-r...

• Question
• cloud
• jira-service-desk

Hi, I've just set up my Jira Service Desk Portal. The problem I have is that I can't eliminate the signup option before each new customer wants to open a request. How can I open the service desk and...

• Question
• cloud
• jira-service-desk

I'm really new to Service Desk and have been trying to find the answer to make this work for a few days now. But so far, it's been hit and miss, with no clear answer. I've read threads that say it wo...

• Question
• cloud
• jira-service-desk

I have Jira service desk project that automatically creates two su-tasks when a new employee request is created.  I really appreciate your advise where else I should investigate.  Here is w...

• Question
• cloud
• jira-service-desk

Hi  there i am using 7.31 and want to duplicate and rename a project instead of rebuilding a new one from the start is this possible and how please

• Question
• jira-service-desk

Hello, I'm adding the first team members but none of them are receiving the invitation email. Could you help me please?

• Question
• cloud
• jira-service-desk

Are there any examples of attaching a file to an issue using Scriptrunner?

• Question
• attachment
• automation
• groovy
• jira-service-desk
• jira-service-desk-server
• +2 more tags...

I am not able to set or edit filters in Service Desk Reports. Instead of being able to see the filter sets, I only see a wavy line running through the filter bar. Nothing I do seems to get the filter...

• Question
• cloud
• jira-service-desk

I created a standard Task ticket in Service Desk on behalf of a customer directly in Service desk rather than going through the portal. As a result, the ticket is not linked to a customer. Is there ...

• Question
• cloud
• jira-service-desk

Hi, I'm brand new to using any of this. Read some existing topics on Due Date. Trying to create a rule for due date. Saw some suggestions for a smart value but when I input the value it's been reject...

• Question
• cloud
• jira-service-desk

Im a bit confused at what vendors consider as "Users" as to determine the monthly pricing for there apps? Is it number of agents or customers ?

• Question
• cloud
• jira-service-desk

I want to use this gadget to see the recent activity in my projects but it appears moved and i cant save or change anything. Its like its bugged or something. The third image is how its supposed to b...

• Question
• jira-service-desk

We want to change the calendar hour of our JSD to 24/7 but we are concerned if it will recalculate the SLAs of existing tickets which was based on the previous working hours. Can somebody clarify ...

• Question
• cloud
• jira-service-desk

Hi! I'm trying to use multilingual Jira SD email notifications. I create customers with REST API /rest/servicedeskapi/customer, but I cannot find any ability to set customers' language (each cu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How I can notify "ping" or make watchers persons from customer organizations, who are customers but didn't issue the specific ticket in concern?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey Community,   i am trying  the last days to figure out how i can enable the reporter of an issue to change the status of its reported issues.   Can someone point me in the right...

• Question
• cloud
• jira-service-desk

Hello    Trying to reconnect email adress. The title of the message is @'failed to connect an error occurred'.The message is 'Cannot read property 'errorMessage' of undefined'. It used t...

• Question
• cloud
• jira-service-desk

Good morning all!   I have this situation. My users are  asking me that for one issue type to restrict its view if they are are in a specific group.  We have two groups L1 and L2, ...

• Question
• cloud
• jira-service-desk