How to use automation to clear date value on change of status

[Joshua Francis]

I have set up my automation and its all the way to where I have to tell the system what I want to do. 

I want that when the status of the issue = ABC the due date field's value is removed/cleared. I looked through the help text and didn't see it. 

Anyone have any ideas?

Thanks,

Josh

[Joshua Francis · Accepted solution]

Believe it or not I found the answer right after I posted this question... 

I just tried {{clear}} and it worked!! 

[Adriaan Fourie]

HI Joshua 

Can you share the entire workflow and {{Clear}} setting on the due date, please.

[Joshua Francis · Accepted solution]

@Adriaan Fourie Sorry for the delay. Here are the screenshots. I set it to run on change of the status field and only execute when a specific status is used.

[Kelvin Ekonomi]

That is helpful, but does anyone know what it would be the equivalent for the advanced. e.g. if it is a another customer field rather than Due date? 

[mruttan]

my guess is that {{clear}} will work on all fields.  {{clear}} does not meet any specific date formats, so I think you'd have success with a user picker.  I am about to try it for myself, and will report back :)

[mruttan]

@Kelvin Ekonomi Confirmed! {{clear}} will clear out a user select field.