Exempting portal users from MFA with DUO

[Bob Sochacki]

Has anyone implemented MFA (we use DUO) where you can bypass MFA for service desk portal customers, but have it triggered for Jira Users only?

[Angélica Luz]

Hello Bob,

Thank you for reaching out to Atlassian Community!

When it comes to customer access, their accounts are local on a Cloud site and also they use a different URL to login to the customer portal.

With this said, it's not possible to configure MFA for them. It would be possible if their accounts were migrated to Atlassian account, so it could be managed the same as internal users. 

There are feature requests suggesting improvements for that:

• Provide the ability to configure 2FA for portal customers
• Include password policy configuration for portal only customers.

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica