Community resources
Community resources
Jira Service Management
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Hola! Tengo un proyecto de asistencia en Jira Service Management y me gustaría implementar condiciones en los campos. Es decir, tengo un campo A con varias opciones, y dependiendo del valor selecci...
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Recently started getting an error in our Automation audit logs while Editing an issue, for which I cannot see how to resolve. My system preferences are in English, but funny enough the error...
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Hi Team , Source , location , FCR & Configuration item these are the four columns we have in jira can be marked mandatory so that no one as an assignee can close the ticket? Pro...
151 views 1 0 Deleted user January 20, 2025 -
Hi all I'm trying to create an automation that, when a ticket transitions to a specific state, users have to fill in a mandatory text field that allows them to attach files. When transiting, this a...
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Our Jira Cloud instance is extremely slow today. At first, I thought it was just affecting me, but several users have since reached out expressing similar issues. Page loads are takin...
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Since today the right panel of editing/viewing an issue is very wide. I can adjust it per issue, but I can't find where I can fix the width. Does anyone know if this is possible and where I can find ...
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Hello! I've got a question regarding Jira Asset Management, without our ITSM. We use the asset management for several things, including recording employees, departments, etc. I have an automation th...
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JIRA API for Adding Comments Errors -> Issue does not exist or you do not have permission to see it.
...he error: Issue does not exist or you do not have permission to see it. I'm doing a post: {{baseUrl}}/rest/api/3/issue/10015/comment/ { "public":true, "body": { &n...
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Hi! We have one JSM Project for multiple customers, designated by domain. One of our customers is requesting more access to their issues and we have tried multiple extensions that don't suppor...
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Evaluating JSM so just getting the hang of it. If I create either a service request or incident, these are readily accessible from the left side menu for "Incidents" and "Service requests". However...
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Hello everyone! Im trying to automate a Custom Field in JSM from a Microsoft List. In the list we have 150+ locations which I want to be able to select in the Custom field. I have set up a Po...
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I set up a new email domain on my JIRA Administration portal. It is a week since I created the domain and until now my domain name has not been verified. How do I set up a new email domain for my te...
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Dear All, I have JSM project in which i added a customer under some organization. Customer account was running good but sometimes without any mistake from user, we got a window in which user see a m...
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「ステータスの平均時間」とは、ダッシュボードを作成するときに追加できるガジェットのひとつです。 全ての課題を検索するとき、「その他＋」をクリックして出てくる選択肢の中に、 「ステータスの平均時間」に相当する項目はありますでしょうか？ 宜しくお願いします。
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Dear team , our URL https://nbc-payments.atlassian.net/ with admin rnimol@nbc.org.com is old email that our organization have deleted. How can I solve this problem to renew our pr...
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Good Day, I am accessing form smartvalues within a Jira automation. The following is returning the value within brackets: {{issue.forms.df605c93-8f76-4b3f-8140-c6205d105cc2.S2Agy1.label}} Returns [...
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How do I retrieve just the organisation name in Automation - rather than ServiceDeskOrganizationBean
Using Automation in JSM, I am sending an email notification, using the following to include the reporter's name and organisation: From: {{issue.reporter.displayName}} at {{issue.customfield_10002...
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Hi Everyone, We're interested in applying machine learning techniques to classify and route tickets automatically in Jira Service Management. Has anyone experimented with ML models for this purpose?...
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Issue with "Auto-submitted (auto-replied, auto-generated, auto-notified)" Filter in Email This Issue
Dear Atlassian Support, I am encountering an issue with the Email This Issue plugin in my Jira instance. Specifically, the Auto-submitted (auto-replied, auto-generated, auto-notified) filter does no...
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Dear Team, I want to edit dashorad assignee but its not happening please suggest.
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Hi, Whenever "Reply to Customer" comments are saved with "@" referencing call agents, the customer receives an email, with the email body containing the URL link along with status text. I gue...
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I am receiving this error: "An integration or sync with that name already exists" when I am attempting to copy over my company's Slack integrations to Jira Service Management. When I look in our inte...
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Are there REST API's to bulk load objects to Data Center Assets? I am looking at this API Ref and there's a create object api that appears to work for one object at a time. Are there other ways to lo...
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- data-center
- jira-service-management
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Hi All, Right now I've been working if the Jira Service Management has a loan management that can be manage like when the customer is want to loan a device. He need to choose a date and the time a...
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I am looking for a way to display the location of the person that logged an issue in Jira. I can see the location field when I view the my profile but I can't find out how to add this on the issue vi...
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Atlassian Community Events
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| 24 | |
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| 8 hours ago | ||
| 14 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT |